Hi,
Latest update is that the MD has accepted what was said by both the roofing company, Versa, and the door manufacturers......YAY! The Commercial Manager was out on Friday and has trimmed the recommended 3" off the felt and applied the varnish supplied by Versa rather than the much thinner varnish they used previously.
I have taken photos of every single leak, a bit of a pain, but it does work.
Contact Hansons and list everything that is wrong and request that they fix it. It's best to do this in writing, you then have a record, and to give a reasonable time for them to return and fix the problems. 14 days appears to be the norm. Be sure to list everything. Each new thing allows them more time before you get to the stage where you can demand a refund. Email should be OK and it's easier to send photos by email.
**Contact your local Trading Standards or the online site**. They will advise you to write to send a letter, there's a template online, which refers to the relevant legislation, and spell out what is wrong and what you want done to rectify the problem.
Do NOT accept the excuses that will most likely be made, e.g. that as it's a sectional building you must expect leaks.
Keep on at them.
They are likely to contact you by phone.
If, like me, you find that Phil the customer services chap is not helping (!), then ask to speak to his manager.
They book work in two weeks in advance, so expect to wait.
Hope that helps, if not feel free to get back to me.
Latest update is that the MD has accepted what was said by both the roofing company, Versa, and the door manufacturers......YAY! The Commercial Manager was out on Friday and has trimmed the recommended 3" off the felt and applied the varnish supplied by Versa rather than the much thinner varnish they used previously.
I have taken photos of every single leak, a bit of a pain, but it does work.
Contact Hansons and list everything that is wrong and request that they fix it. It's best to do this in writing, you then have a record, and to give a reasonable time for them to return and fix the problems. 14 days appears to be the norm. Be sure to list everything. Each new thing allows them more time before you get to the stage where you can demand a refund. Email should be OK and it's easier to send photos by email.
**Contact your local Trading Standards or the online site**. They will advise you to write to send a letter, there's a template online, which refers to the relevant legislation, and spell out what is wrong and what you want done to rectify the problem.
Do NOT accept the excuses that will most likely be made, e.g. that as it's a sectional building you must expect leaks.
Keep on at them.
They are likely to contact you by phone.
If, like me, you find that Phil the customer services chap is not helping (!), then ask to speak to his manager.
They book work in two weeks in advance, so expect to wait.
Hope that helps, if not feel free to get back to me.