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Hi just a quick update!!! I want to Thankyou for your help the engineer came out today and they have replaced the ignition module and the gas valve there have been issues apparently with this problem so on their new models they are changing the parts many many thanks

Ok Thankyou so much that's appreciated

It was installed 3 years ago , my understanding is the parts are guaranteed for 5 years and the heat exchange 10 years , we had it installed and it has a service ever year by the guy who installed it . Do they have a repair team in uk ?

This has been happening for a week now the guy that installed it has came and checked everything he says the gas is there and it firing and ingniting he can't fathom what the problem is he now says it could be the sensors please help if you can I have no idea what to do there are no blockages he...