broken lock

My uPVC patio door handle recently stopped working. When I took the handle off and removed the spindle, I found that the 'follower' (square hole that the spindle goes in to) has shattered. I've attached a photo where you can see that the bottom and right side of the follower has broken off. I...

I have a number of double glazed window that do not open. I have had this before and a builder friend managed to fix it. I am not sure how he did fix it but he basically took the glass out and somehow got to the mechanism. Sadly I didn’t watch the rest. A metal part had snapped so it was only...