A job gone bad

[Dave85]

I have recently done a tiling job for a customer and i have now had problems with payment, this is what has happened..........


i double booked customers in my planner so i was 4 days late starting a job, the customers left me keys as they were out the country, i couldn't contact them and tell them i was behind. i ended up starting the job but was unable to complete it by the time they got back. now they are trying to say they are taking £100 off the total bill as they are not happy with the job even though i called and asked to come round and finnish what was needed (the job was done they were being fussy) they are telling me that i have to accept the offer or take them to court. they also stated that they could have billed me for a hotel room since i left them without a shower for 1 day even though i left them with hot water, electricity and a working toilet which im sure are the basic requirements by law.

Anyway any help/advice would be good

 

[vv2806]

It might be not what you would like to hear but IMHO, double booking was your fault and you are lucky to have been paid only £100 less. If they were supposed to be out of the country while you had to do the job, it would be wise to agree beforehand for some way of contacting them. Well, you didn't, but why then you didn't try to rebook the other customers who probably were available?

 

[bathstyle]

Every now and again you will get a customer that tries to ferk you over, that's a fact of life.

I have no idea of the quality of your work here so can't really comment but one thing is for sure, for £100 I would walk away, the stress involved in this sort of thing just isn't worth it.

 

[jctilingservices]

i am with bathstyle on this, take the money and walk away, especially if you are self employed, it takes a lot of good words to establish a good business, but only a FEW bad words to ruin it.Dont give them the opportunity to bad mouth you.
But the other side of the coin is that i CAN see there point of view too.