Accenta G3 Alarm

[fabregas39]

Hi all,
I wonder if anyone can help me with a Accenta G£/Optima G3 alarm problem.?

The alarm has started to sound without being set-

The display reads

11.02(think this maybe the time!) then 11:03A TRBL SUPPLY

Can anyone please tell me what this code means and how to fix the problem please.?

If it is the Electricity supply,Im not sure why a fault is being shown as nothing has tripped or supply interrupted

thanks in advance

John

 

[Europlex]

Has it ever had a new battery?

Bet anything you like that is the problem.

 

[fabregas39]

Hi Europlex-thanks for the response.
I would be delighted if it were simply a battery issue.I have had the alarm for 8 years,fitted when new house built but was always under the impression it was powered from the mains(that said there is no label in the consumer unit to say this)
If it is a battery issue it (heres the numpty question) I expect it will be in a separate box and clearly not in the user Panel) but is it possible that it is run from the mains(like our smoke alarm).Presumably if I cant find it,it will be?
I expect either way you will then need an engineers code to access?

I will check for the battery and revert

Cheers

 

[TonyW2]

Panel is mains powered, but the mains supply also charges a back up battery that is inside the panel. (There is also another back up battery inside the bell box).
Opening the panel should only be done with mains supply isolated and will cause tamper alarm to sound.Also if battery is discharged or disconnected & so not holding off the bell box , the alarm will ring. (& revert panel to factory setting)
You need engineers code entered before starting to swap battery.If not known, revert it to factory settings, change battery then reprogramme.

 

[catengineman]

Have you run through the event log to see when the fault first started which can then assist you in finding out what fault is there.
If you can not access the event logs then there is the reset to default process which will remove all personal settings and leave the system in a state where it will require re programming to your preferences, ie: enter/exit times and zone settings.
As an addition the (BL) part of your error code is probably the BELL box test which has failed and you either need to have that looked at or change the SAB battery to do this you will need to enter into engineer mode.
Your full instructions and information is available to down load from the web if you do not have it to hand. (it will tell you have to reset to default and so you will then have the default codes for user and engineer modes.

Hope this may be of some help