Hi billbeaumont,
I’m sorry to hear of the problems you are having with your Aqualisa Colt.
It does sound as though the seals inside the cartridge have broken down and the cartridge will need to be replaced.
We do produce a screw pack that contains the external seals to order this you will need to contact the customer service department on 01959 560010. You are welcome to try this option, however, if the internal seals have perished you will need to replace the whole cartridge.
The cartridge will come with full fitting instructions and it’s not a difficult job, although, changing the o ring can be a little fiddly and you will need to isolate the water. We can arrange an engineer to change this for you if you prefer for a call out fee, and again this can be arranged by calling us on the number above.
I have noted the part numbers and prices below. I would recommend replacing like for like with what you already have installed:
Grey Thermostatic Cartridge – 022801 – £111.52 inc vat;
Pink Thermostatic Cartridge(for combi boilers) – 022802 – £111.52 inc vat;
Blue Manual Cartridge – 022804 – £62.44 Inc vat.
These parts can be purchased online parts store at
www.aqualisa.co.uk or through our customer service department. There is a £1 post and packaging fee and you will receive a 2 year warranty on the part.
If the shower is in warranty we can do one of two things.
We can send you the part free of charge part with full fitting instructions to do this please reply with your preferred delivery address and attach a copy of your proof of purchase. We can then send the part first class royal mail. Alternately we can arrange a service call, due to our live booking system this must be done over the phone please call us on 01959 560010.
Thanks,
Lucy at Aqualisa
