I had a set of bad/weird builders working on a garage conversion/annexe. They seem to have a strange idea of how to mix mortar, in particular how much cement to use in the mix. I believe they made the mix too lean, not enough cement. About two months on, I can take the mortar out using a wooden pencil, I can certainly dig into it and it crumbles like dust. I have tried the same on other mortar around the house, and if you rub it there is some dust that comes off, but nothing like how they have made it.
What is the best course of action?
What is the best course of action?