Baxi £350 call out fee

[Gav0080]

Hi,

New to this forum + clueless about plumbing etc..

So I had a fault with my boiler (no service plan & out of warranty).
I called up Baxi and they said it’s £417 for the service plan, or spread it across 12 months interest free and we can send an engineer out. If he can’t fix it, you can cancel & we won’t charge you the £99 call-out fee too.

He came, a rubber fitting had worn down and needed replacing that’s all (I wasn’t in dealing with him).

So I thought I’d call up and cancel my plan and just pay a call out fee + parts/labour etc.
Tried to cancel, told £381 to cancel. £350 alone is the call out fee!
I’m trying to dispute this figure. Any thoughts, help?

Thanks

 

[gas112]

Unfortunately they advertise their fixed price repair prices on there website this is whether it is a 5 quid part and ten minute fix or a couple of hundred quid part and a couple of hours its swings and rounabouts

 

[Mottie]

Keep the plan and hope that you use it again within the 12 month period. Does that yearly plan include a service?

 

[gas112]

i take it , its a baxi 105he you have ?

 

[muggles]

There's no disputing it. You signed up to their service plan or whatever. The fact that it was a much easier fix than you expected isn't their problem. In fact, they rely on the majority of service plan fixes to be quick & easy in order to make money, and offset the cost of the odd one that is more than that.

Suck it up this time, and use a local independent engineer in future.

 

[big-all]

my thoughts
you have entered a year contract and by directly using the services within the normal cooling-off period you have agreed to waver the cooling-off period to use the cover so are now committed to the contract and anything else like a requirement to terminate the contract will be with financial consequences to terminate early

 

[Gav0080]

Thanks guys.
I was just disputing the initial fee of £99 or so call out fee to them now saying the call out fee is £350!

I also did use a local plumber initially and I bought genuine back parts to no avail. Hence why I called Baxi.
I will just have to make use of the plan for a year!