Found it! Sorry, I'll open my eyes next time!
Had a little chat with better bathrooms as was a intrigued...
Chat transcript
Paul Tester Sun, 05/22/16 05:30:34 pm Europe/London
Hello Mark. How may I help you?
Mark 05:31:21 pm
Good afternoon. I am looking at your shower valves, and wonder who they are manufactured by?
Paul Tester 05:31:45 pm
they are our own brand.
Mark 05:32:25 pm
Ok.
What will they be like for spare parts when things are needed?
Paul Tester 05:34:04 pm
we have a spares dept at head office , the valves come with a 10 year guarantee so i wouldnt be worried.
Mark 05:35:00 pm
How long are spares available/produced after you stop selling a specific unit?
Paul Tester 05:37:19 pm
impossible to say It may be we stop producing a model of valve but the components are the same as another product so are readily available.
Mark 05:39:08 pm
Ok. My worry is that this will be buried behind tiles of which i don't want to be digging back out when i find out a part isn't available for it if it goes wrong
Paul Tester 05:44:08 pm
its always a risk when using a concealed valve but if there is an issue with the product it usually shows on the initial installation.
Mark 05:46:43 pm
Is there a list of what parts are available for them?
Paul Tester 05:47:57 pm
our technical dept would have the information but they are closed until 8.30 tomorrow morning. If I new exactly which model you would be purchasing I could see what is available etc.
I will see what i can find out and drop you an email tomorrow?
Mark 05:49:06 pm
I'm just weighing up between this and a more well known brand that carry everything.
Paul Tester 05:50:13 pm
even well known brands will cease to stock everything as time goes on i will find out what we carry etc and email you tomorrow. is the email address correct?
Mark 05:50:45 pm
it is yes
Paul Tester 05:51:01 pm
no problem I will email you tomorrow then.
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I'll see what he has to say (if) when he emails me!
Cheers