Just had a call to a customer with a burst water meter located outside a house divided into flats. Checked with United Utilities if I could bypass it since they are "flooded with calls" and of course they said No, but could not give any kind of time frame to attend to it themselves.
Does anybody know what the real legal situation is? I know they have a duty of care of some kind to provide a water supply; at what point can an end user take matters into their own hands and get a plumber in? It just seems ridiculous that there is a working supply that can't be used just because it would be unmetered. Grinch job or what.
Does anybody know what the real legal situation is? I know they have a duty of care of some kind to provide a water supply; at what point can an end user take matters into their own hands and get a plumber in? It just seems ridiculous that there is a working supply that can't be used just because it would be unmetered. Grinch job or what.