Combi boiler intermittant loss of hot water

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Any ideas about what may be causing this:

Shower type: Bristan Aristan thermostatic bar.
Boiler type: Potterton Promax Combi
Both less than 18 months old.

Ongoing intermittant fault since Christmas (has occurred 4x)

Seems to happen on particularly cold mornings

Thermostatic shower with hot water feed from the boiler runs normally for several minutes and then hot water is lost.

Does not correlate with a drop in water pressure or use of any taps/toilet etc prior to loss of hot water.

If the shower is turned off for a short time and restarted hot water will eventually flow after remaining cold water has been flushed from system.

Indications that this is a boIler problem rather than the shower:
Last time the fault developed the shower was left running to check what is actually happening at the boiler:

Water temp. display had fallen to ~30°C.

No fault indicator shown on display.

Green water flow indicator remained steadily lit.

Yellow ignition indicator cycled on/off every few seconds.
Cycle: light goes on, click is heard, fan starts, light goes off fan stops – this then regularly repeated every few seconds.

When hot water tap in kitchen was turned on to increase the water flow through the boiler – nothing changed and cycle described above continued.

Shower and taps turned off for a short while. Hot tap in kitchen turned on again. This time it went through one failed ignition cycle as described above. The next time the yellow light went on the boiler fired up – initial sound of fan seemed louder than normal.

Shower then functioned normally again.

Problem has only ever happened when drawing hot water via the shower first thing in the morning and takes a few minutes to develop. Small quantity of washing up water will have been drawn prior to using the shower.
 
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No suggestions? Installation engineer just as bemused. Did it again this morning, have the manufacturers engineer coming out next week. Any bets on what he might find?
 
Are you sure the shower is taking enough hot water to keep the boiler turned on?

Try running a hot tap at 1/3 flow rate at the same time as showering.

Tony
 
Flow rate seems fine. As I mentioned in the original post, increasing the flow rate through the boiler by turning on the kitchen hot water tap makes no difference.
 
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Yes, you did.

But you did not say that the problems occurs on the hot tap only.

The boiler does not know where the water is going to.

Tony
 
Sorry - I'll try explain again. The problem has only happened when running the shower. After a few minutes the water has run cold, but if the shower is left running and the hot water tap is then turned on to increase flow rate, the boiler still won't fire. Admittedly it looks like a shower problem like the thermostatic valve closing shut or something, but if that was the case wouldn't that just be the same as reducing the flow rate through the boiler, in which case turning a hot tap on should then increase the rate and cause it to fire again? The regular periodic cycling of the ignition, light, click and fan seems to suggest something going on at the boiler rather than the shower. Most of the time the shower functions normally, this happens about once every 10 days or so.
 
OK - here's an update with some additional info. It happened again this morning, but this time also when drawing hot water from a tap rather than just with the shower. Thus ruling out the shower as being the problem.

I have posted a couple of videos to show what's going on. If you turn up your sound you can hear the fan cutting in and out. These were taken yesterday when the problem only started again when using the shower.

http://tinyurl.com/bkswftw (About 12.5MB)

http://tinyurl.com/ckfjo2b (About 30MB)


The files are quite large so will take a while to open.

This morning it took quite a few tries of shutting everything off and waiting before the boiler would start to fire normally again even when just drawing water from the hot tap in the kitchen.

A consistant theme seems to be the outside temperature. I'm pretty sure that this has only happened when it has dropped below freezing (this morning was -2C). However, the problem has only been around since Christmas. Prior to then we would have had mornings below freezing, but no problems. Could be a coincidence, but the shower starting to run cold on a freezing morning is not fun!
 
Hi. Did you find out what the fault was? I have the same problem with the same boiler.
 

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