cracking window pane in new windows

[simonpolly]

I was unfortunate enough to have my house burgled six months ago,anyway the insurance company sent out one of the glazing/security agents who changed the window and some doors (took them 7 visits but that is a different story).any way i have just had a phone call from my wife telling me that the window pane has cracked from top to bottom,its the first frost we have had since they fitted the window so am i right in assuming the cold has caused it ?.And why has this happened ?. thanks for any advice
P.S the window pane has not been touched the crack just happened.

 

[Diyisfun]

I would contact the insurance company as it was them that paid the installer.

 

[simonpolly]

The window has only been in for 5 months so im pretty sure the should replace the glass free of charge,the only thing that bothers me is they were a nightmare to deal with and it took them 7 visits to do what a good window installer could do in a morning(trying to fit a internal kitchen door with a letter box for one).I think we now have to deal with the installer direct as they are the ones who cover the work done.

 

[freddiemercurystwin]

//search.diynot.com/forum_sear...tbytime=0&author=&search=Search+Forum&stype=0

 

[Diyisfun]

I would still contact the insurance company, let them know the problems you had before.
I dont see as how you have a contract with the installer, you didnt request them, you didnt pay them.
There are lines of communication that should be followed.

 

[Alarm]

Slightly off topic, but what was typed.

trying to fit a internal kitchen door with a letter box for one

An internal letterbox?

 

[simonpolly]

Slightly off topic, but what was typed.

trying to fit a internal kitchen door with a letter box for one

An internal letterbox?

Correct the door from the utility to the kitchen is a internal upvc door and the one they were going to fit had a letter box in it