Customer wont replace duff battery.

[madman41]

Hi , a customer has a an old optima (citadel xri) and the refuse to change the battery as they said they had it put in 3yrs ago , i switched of the elec and the SAB did its job, and the panel died , new battery. I also tried a battery fuse change, proof the battery was dead.

To the point. The customer says they only need a battery every 5 years and will not replace it till then , obvs i told them it needed a new one and showed them why. Still they said i didn't know what i was talking about (Okay then) and said they will call me in 2 years for the battery. What can this do to they battery charging circuit? As they didn't want the battery disconnecting i went on my way laughing . I said i'd do the battery change and service for £80 ( Pretty reasonable)

As said what would this do the charging circuit in the pannel??

Thanks mad man 41

 

[Alarm]

So your saying there is no charge going to the battery?

Several things spring to mind, what tests did you do other than drop off the mains?
What was the input/output from the transformer?
The voltages to the detectors/sounders?

Could be a diode gone on the charging circuit, the Optima s. did that sometimes.

Try these
http://www.actmeters.com/manuals/Control Panel Cheklist.pdf
http://www.actmeters.com/manuals/Control Panel Cheklist_pictorial guide.pdf

Pretty sure I gave you these before, this is the least you do for commissioning.

 

[9651]

I thought you were 14?

Christ £80 is what we'd charge and we are NSI Gold!

 

[madman41]

I am 14 , and i stick with £80 as i have been told its very resonable . Exactly, i thought 80 was a bit steep but ive been told thats fine and not to hold back . I. Charge £60 without battery changes ( panel and bell)

 

[Alarm]

I thought you were 14?

Christ £80 is what we'd charge and we are NSI Gold!

Looks like the ikkle independent is going to surpass a Gold badge soon

 

[big-all]

thats fully daft
a battery will last around x time on average but use temperature enviroment and quality off battery all come into the equation if a bulb blows would he/she sit there in the dark for the remaining 4000 hours because they expect it to reach the average at 10000hrs is

 

[joe-90]

How does the customer know that a fresh battery was put in at the last change? Charging for a duff battery is the oldest con in the alarm world.
I'd love to see what this guys service entails as he seems totally clueless on the subject.

 

[Alarm]

Anyone worth their salt can show the customer the battery date code.

Also depending on the company they change them from 1-5 years.

 

[9651]

Yup, any domestics I always bring the battery to them when I get the docket signed, shows installation, tests etc. They can even trace it through their paperwork if needed then. We change them at 3-4 years.


Still at him charging that!


24 hour availability?

 

[madman41]

Believe it or not i am 24 hour, twice my phone has rang in the early hours 2-5 in the morn and in the shed i went , out came the ladders and sack barrow and the push bike

 

[redpis]

http://www.youtube.com/watch?v=9wUh6Aa9tlA

Maybe the customer would be interested in this battery conditioner