doing a quick downstairs bathroom refit, remove old quad tray/enclosure and tiles, remove basin and refit new stuff inc tiles. customer wants job done cheaply and when we removed tiles i said we'd get it flat as we could to get the new tiles to sit as best as possible.
long story short, tiled, grouted and went in to fit enclosure, customer wasn't happy with job, said they thought we were going to re-plaster the walls to make the job perfect. i argued that really it was mis-communication on both sides, my fault for not saying that it really needed replastering and their fault for not saying they wanted a perfect job, bearing in mind there were only 2 tiles that had slightly sat proud of other tiles.
either way, tiles came off, they're now getting the wall pastered but i've gotta stump for another lot of adhesive and grout plus time. annoyed with myself for not being more forceful and telling them that they were the 1's who wanted the cheap job, thus why i didn't bother to mention the fact it'd need a re-skim. hey ho, better to have a happy customer and less cash in the pocket than an annoyed customer and more cash.
rant over!!!
long story short, tiled, grouted and went in to fit enclosure, customer wasn't happy with job, said they thought we were going to re-plaster the walls to make the job perfect. i argued that really it was mis-communication on both sides, my fault for not saying that it really needed replastering and their fault for not saying they wanted a perfect job, bearing in mind there were only 2 tiles that had slightly sat proud of other tiles.
either way, tiles came off, they're now getting the wall pastered but i've gotta stump for another lot of adhesive and grout plus time. annoyed with myself for not being more forceful and telling them that they were the 1's who wanted the cheap job, thus why i didn't bother to mention the fact it'd need a re-skim. hey ho, better to have a happy customer and less cash in the pocket than an annoyed customer and more cash.
rant over!!!