The thermostat has got a very simple wiring plan, with just a Live and Neutral supply from the mains and a Live and Neutral load to the heating element, Plus two terminals for the temperature sensor and a further two terminals for linking several units together also doubling up for advanced USB control.
First check that there is no switched/un-switched fused spur/s that may be isolating power from it as it will likely have. One you are sure that the unit has power to it, check that it has been wired properly. For
important safe mains isolation procedures and general saftey
see here.
See the picture below for how it should be wired:
Edit:
Also, if it is being used with underfloor heating, ensure the earthed braid of the heating wire is connected to the earth.
At the same time and if your using the thermostat for electric UFH, It is also wise (if possible) to:
1) Do a 500V DC Insulation Resistance test between the heating elements earthed braid and the line and neutral conductors of the cold tail. You should get a reading >20MΩ's. Also check the instillation instructions of the UFH to be sure of the minimum acceptable value during this test as it may be higher than 20MΩ's.
2) Do a resistance test between the line and neutral conductors of the cold tail and check that the reading is within that specified in the instillation instructions for the length of cable that you have installed.
These two test above what
must be done with the underfloor heating wire disconnected from the thermostat!, will ensure that your underfloor heating cable has not been electrically damaged.
Regards: Elliott