Hi all,
I recently took down a cast iron stack for a customer and replaced with PVC. All fine, but theyve just phoned back saying the people who built their conservatory (and who had to come out and remove 2 of the glass roof panels to allow access for the stack to be changed) are saying that they are billing the customer and therefore me, for cleaning iron dust particles from the remaining 3 glass roof panels.
Admittedly I made the boob of not covering the remaining panels and I hold my hands up to that, I niavely thought a quick power wash would do the trick to clean it off but the conservatory company are saying the dust has "penetrated" the glass and therefore they've had to take each panel down and clean them using "special techniques".
I'm a bit miffed I wasn't given the opportunity to rectify the problem myself and am worried I'm now going to get landed a hefty "repair bill". My liability insurance will cover this but can anyone offer any insight into cast iron particles "penetrating" glass ?
Cheers!
I recently took down a cast iron stack for a customer and replaced with PVC. All fine, but theyve just phoned back saying the people who built their conservatory (and who had to come out and remove 2 of the glass roof panels to allow access for the stack to be changed) are saying that they are billing the customer and therefore me, for cleaning iron dust particles from the remaining 3 glass roof panels.
Admittedly I made the boob of not covering the remaining panels and I hold my hands up to that, I niavely thought a quick power wash would do the trick to clean it off but the conservatory company are saying the dust has "penetrated" the glass and therefore they've had to take each panel down and clean them using "special techniques".
I'm a bit miffed I wasn't given the opportunity to rectify the problem myself and am worried I'm now going to get landed a hefty "repair bill". My liability insurance will cover this but can anyone offer any insight into cast iron particles "penetrating" glass ?
Cheers!