Dimplex storage heater not working.

[Jacqueline Semmens]

Hi, l have a Dimplex XT12/8 storage heater that is not heating up at all, it is run by economy 7 and
switched on by a radio signal. The actual socket is working fine, the light comes on as usual.
Can you tell me if this model has a thermal cutout please ?
We have had an electrician to fit a new XT 9800 ( thermostat and cutout) part to it but it still isn't working.
We, including the electrician are all a bit perplexed by it, l realise it is quite old but it's been fine for the last 30 years......

 

[AndyPRK]

they all have a cutout

i'd get another electrician.

 

[crystal ball]

Theres not much to them, a box of elements and a cut out/stat, did he check continuity from the switch

 

[Jacqueline Semmens]

Yep, did that, there was a circuit, he's bringing back another thermostat and cut out to try, does anyone know if this heater has a thermal cutout that we may need to reset ?

 

[EFLImpudence]

they all have a cutout

i'd get another electrician.

 

[333rocky333]

Yep, did that, there was a circuit, he's bringing back another thermostat and cut out to try, does anyone know if this heater has a thermal cutout that we may need to reset ?

I thought you said he fitted a 9800 kit,
http://www.storageheater.co.uk/dimpex/xl-xt/xt12/thermostat-cutout-1.html
i thought that kit also replaced the old cut out, so i would imagine you should have removed the old cut out.
That would likely have looked like this

 

[Jacqueline Semmens]

Hi, thanks, l see what you mean, so perhaps the 9800 kit is faulty, will get him to try another one.

 

[flameport]

will get him to try another one.

A better idea is to actually find out what the problem is, rather than wasting time and money randomly swapping parts.

 

[zebedee2001]

1) The "electrician" should have done continuity tests to see what had failed
2) If the above failed to give conclusive results then I would have temporarily fitted a plug to it so I could have powered it up to see where the power was/wasn't getting to.
3) Storage heaters are very basic & there isn't much to them as others have said get a different electrician

 

[crystal ball]

 

[Harry Bloomfield]

Yep, did that, there was a circuit, he's bringing back another thermostat and cut out to try, does anyone know if this heater has a thermal cutout that we may need to reset ?

Why would he need to try them, if he is actually an electrician he would have enough idea of how to test them and be sure what needed replacing.

Just about any fool can keep chucking parts at a fault, until the fault is fixed.

 

[Jacqueline Semmens]

Many thanks for all the help, my husband even suggested fitting a plug to try the heater , as by the time that he arrived, the radio switch had switched it off anyway. He didn't think much of that idea ? So am l right in assuming that there's no resettable thermal cutout in the XT9800 thermostat ?
Think he's onto his last chance with the next visit, the problems started when he used the original heat control knob from the existing part instead of the one that came with the new thermostat and consequently it didnt fit properly so you couldn't adjust the temperature, things went downhill from there really.......

 

[Harry Bloomfield]

So am l right in assuming that there's no resettable thermal cutout in the XT9800 thermostat ?

One parts list I found suggest a later modified thermostat is combined with a resettable cut out, though some heaters used to use a melting lead none resettable fuse version.

http://www.storageheater.co.uk/thermostat-cutout-2.html