Ok so this might be more of a consumer question but...
I had gas central heating installed back in December 2012. I contacted npower (my then supplier) and asked to be changed from E7 to a dual fuel gas/electricity tariff.
They initially stated they needed to change the meter to a single tariff one but after a but of arguing they agreed they didn't and that the reading could just be taken from adding the day & night. I'd thought this was the standard case and can't see why I should need to change my meter just to change tariffs?
Anyway, npower haven't bothered to change my tariff as I asked and due to their ongoing crapness i've changed to EDF. I specifically requested a dual fuel (gas/elec) tariff with EDF but it seems when I changed as I had to give them a day/night meter reading they have automatically put me back on E7 again. I've rung them up and they've offered me the "free meter change" but said that I must have E7 until they can get out to change my meter (around a month they say). I still can't see that it's necessary to change it just because I want to leave E7. EDF said that as a company they wouldn't be able to bill me properly with a E7 meter as their billing "didn't work that way".
So anyway, my question is: does my E7 meter have to be changed to go on to a regular electricity tariff (i'm sure it never used to but maybe things have changed), or is the answer basically "no" but the electricity suppliers can make up the rules as they want - so I just have to find one that doesn't or agree pay for the E7 tariff until they change it?
I had gas central heating installed back in December 2012. I contacted npower (my then supplier) and asked to be changed from E7 to a dual fuel gas/electricity tariff.
They initially stated they needed to change the meter to a single tariff one but after a but of arguing they agreed they didn't and that the reading could just be taken from adding the day & night. I'd thought this was the standard case and can't see why I should need to change my meter just to change tariffs?
Anyway, npower haven't bothered to change my tariff as I asked and due to their ongoing crapness i've changed to EDF. I specifically requested a dual fuel (gas/elec) tariff with EDF but it seems when I changed as I had to give them a day/night meter reading they have automatically put me back on E7 again. I've rung them up and they've offered me the "free meter change" but said that I must have E7 until they can get out to change my meter (around a month they say). I still can't see that it's necessary to change it just because I want to leave E7. EDF said that as a company they wouldn't be able to bill me properly with a E7 meter as their billing "didn't work that way".
So anyway, my question is: does my E7 meter have to be changed to go on to a regular electricity tariff (i'm sure it never used to but maybe things have changed), or is the answer basically "no" but the electricity suppliers can make up the rules as they want - so I just have to find one that doesn't or agree pay for the E7 tariff until they change it?