Engineers Code

[TonyW2]

When installing a non-maintained alarm system to a customer's order, does the installing firm have any authority to change the engineer code to their own (secret) setting from the manufacturer's default or without authority from the customer?
I am a bit peeved to find that I will now need to default and fully reprogram.

 

[Europlex]

When installing a non-maintained alarm system to a customer's order, does the installing firm have any authority to change the engineer code to their own (secret) setting from the manufacturer's default or without authority from the customer?
I am a bit peeved to find that I will now need to default and fully reprogram.

'Authority', don't know.

Common sense, definitely.

System installed.
Tested and proved working satisfactorily to the owners satisfaction. Signature.
Two weeks later the 'owner' decides that he will have a go at changing a couple of things around, after all he has the engineer code.
Six months later there is a burglary, alarm does not activate.
Not happy.
Calls the installing company.
They attend and find that a detector had been programmed out of the system about 6 months ago. ( System Log ) & also it did not work when walk tested.
Owner jumps up/down blaming the alarm company.
Alarm company hands over a copy of the completed 'Job sheet' or what ever you want to call it to show that the system was fully working on Hand Over 6/7months ago.
--- Wife says ' I told you not to play with it '
'nuf said.

Get the idea? That's why the engineer codes are always changed.

 

[TonyW2]

Fair enough.
I had not seen it from that viewpoint

 

[Europlex]

..... as an afterthought, to put your (and others) mind at rest.

The engineer code is unable to turn off an alarm that has been turned on by a user code

They are all designed that way.

 

[Alarm]

As above, and its got a guarantee.
You mess with it we find out you pay for any repairs alterations.


Again AN ENGINEER CODE CANNOT UNSET A ARMED SYSTEM

 

[sparkymarka]

apart from a scantronic panel made for a major wholesaler in the late eighties/ early nineties, not saying model number lol

 

[Alarm]

How nice of you to remind us of an error made in the past.
They are virtually all gone now I believe.

Only one you ever got to grips with was it not ?

 

[sparkymarka]

nah too complicated for me. had to replace it a few weeks ago........