Hello: I am new to this forum, so please bear with me if I do something wrong. Can someone please advise me about my MAIN Medway Super Multipoint gas water heater? It is about six years old — no more than that.
About ten months ago, a new regulator was fitted. I am not sure, but I think that it might be giving trouble again. This heater was serviced about four months ago because the pilot light was always very low. Cleaning it out cured that. However, just when the engineer gave a test run for hot water, it did what it had been doing for some time — after a couple of seconds of delay in igniting, when the gas did ignite, it gave a loud bang, and this blew out the pilot light. The engineer made some remark or other about it, but did not look into it, and left. The explosions continue (sometimes they are startlingly loud), but not every time the hot tap is turned on. Mostly, they occur when the hot water has not been run for a while (maybe after fifteen minutes, and, of course, after much longer periods of inactivity). If it has just been run couple of minutes ago, and then turned on again, the ignition is swift and quiet.
I have tried advancing the "slow ignition" screw but this has not cured the problem.
The heater had a new diaphragm fitted about six months ago. This fitter (one different from the one that has cleaned the heater) pointed out that the diaphragm pin was a bit bent. To save him time, I took it into my work shed, and straightened it with great care. The engineer was satisfied with it, but I mention this just in case it is relevant.
Can anyone advise me what is wrong, and how it may be fixed? I am afraid of the expense of having a new regulator/gas valve put in, seeing that the one we had put in did not last for more than nine months or so. It is now out of guarantee. Though Heateam (a subsidiary of Baxi, who made the heater) will fit one for £169.00, the money has to be paid up front, and I have not been impressed by their attitude, so prefer not to use them. However, if a private engineer were to obtain and fit one, the price of the part would be about £320.00 (so I am told). Then there is the labour charge in addition.
Also, if you don't mind me asking: on this heater, is the regulator the same as the gas valve, or are they different parts?
With hopeful thanks, in anticipation of a helpful reply to all my questions,
Alwaysworried. UK
About ten months ago, a new regulator was fitted. I am not sure, but I think that it might be giving trouble again. This heater was serviced about four months ago because the pilot light was always very low. Cleaning it out cured that. However, just when the engineer gave a test run for hot water, it did what it had been doing for some time — after a couple of seconds of delay in igniting, when the gas did ignite, it gave a loud bang, and this blew out the pilot light. The engineer made some remark or other about it, but did not look into it, and left. The explosions continue (sometimes they are startlingly loud), but not every time the hot tap is turned on. Mostly, they occur when the hot water has not been run for a while (maybe after fifteen minutes, and, of course, after much longer periods of inactivity). If it has just been run couple of minutes ago, and then turned on again, the ignition is swift and quiet.
I have tried advancing the "slow ignition" screw but this has not cured the problem.
The heater had a new diaphragm fitted about six months ago. This fitter (one different from the one that has cleaned the heater) pointed out that the diaphragm pin was a bit bent. To save him time, I took it into my work shed, and straightened it with great care. The engineer was satisfied with it, but I mention this just in case it is relevant.
Can anyone advise me what is wrong, and how it may be fixed? I am afraid of the expense of having a new regulator/gas valve put in, seeing that the one we had put in did not last for more than nine months or so. It is now out of guarantee. Though Heateam (a subsidiary of Baxi, who made the heater) will fit one for £169.00, the money has to be paid up front, and I have not been impressed by their attitude, so prefer not to use them. However, if a private engineer were to obtain and fit one, the price of the part would be about £320.00 (so I am told). Then there is the labour charge in addition.
Also, if you don't mind me asking: on this heater, is the regulator the same as the gas valve, or are they different parts?
With hopeful thanks, in anticipation of a helpful reply to all my questions,
Alwaysworried. UK