Hello
Im clutching at straws here, but i wondered if there was anybody that could shed a little light on a nasty liittle situation i find myself in concerning a newly hung door?
The door in question was purchased from the larger of the DIY stores and although did not cost the earth, it was a external hardwood door, half glazed, for my garage side entrance, so i did not want anything to expensive, so it seemed to fit the bill.
It was hung by a proffesional carpenter, although the door was 1" to wide and 2" to short, so he took an inch from the hinge side of the door and added 2" at the bottom(Same type of wood). the whole door was then coated 3 times, and hung.
The carpenter fitted a 5 lever mortice lock (67mm) and that was that.
Shortly after, problems started to develop when we had the very wet weather in Oct & Nov 09, the door started to swell as expected, although in Dec when winter really kicked in one joint (bottom left corner of glazed panel)started to fail, the gap is about 1" forcing the door outwards as the water froze, thawed and re froze. You can now cleraly see the lock from the outside.
It has now got to the stage where the door will not fit in the frame and is completely insecure. I approached said DIY store who were utterly useless. i filled out a complaints form which was faxed off to the manufacturer. The manufacturer has stated quite clearly that the carpenter is at fault as he has fitted the mortice lock in the incorrect position, weakening the joint. He further stated that the holes drilled into the wood for the handle operation have further weakened the door. The lock and handle were fitted on the H part of the frame, where apparently this is the weaker part of the door???
I am confused? Where else are you supposed to site the handle and mortice lock?? The manufacturer stated that it should have been sited on the upper section (Glazed portion) of the door? But if he did that, how could the carpenter fit a mortice lock?
Can anyone clear this up please? I will post some photos when im at home. but clearly im piggy in the middle here.
Is their a professional body i can go to if either a) the manufacturer is talking rubbish or b) the carpenter will not admit liability?
Thanks for any help and guidance.
Here is the link to my album to view 2 photos
//www.diynot.com/network/leerichards3500/albums/
Cheers
B&Q!!!!!!!!!!
Im clutching at straws here, but i wondered if there was anybody that could shed a little light on a nasty liittle situation i find myself in concerning a newly hung door?
The door in question was purchased from the larger of the DIY stores and although did not cost the earth, it was a external hardwood door, half glazed, for my garage side entrance, so i did not want anything to expensive, so it seemed to fit the bill.
It was hung by a proffesional carpenter, although the door was 1" to wide and 2" to short, so he took an inch from the hinge side of the door and added 2" at the bottom(Same type of wood). the whole door was then coated 3 times, and hung.
The carpenter fitted a 5 lever mortice lock (67mm) and that was that.
Shortly after, problems started to develop when we had the very wet weather in Oct & Nov 09, the door started to swell as expected, although in Dec when winter really kicked in one joint (bottom left corner of glazed panel)started to fail, the gap is about 1" forcing the door outwards as the water froze, thawed and re froze. You can now cleraly see the lock from the outside.
It has now got to the stage where the door will not fit in the frame and is completely insecure. I approached said DIY store who were utterly useless. i filled out a complaints form which was faxed off to the manufacturer. The manufacturer has stated quite clearly that the carpenter is at fault as he has fitted the mortice lock in the incorrect position, weakening the joint. He further stated that the holes drilled into the wood for the handle operation have further weakened the door. The lock and handle were fitted on the H part of the frame, where apparently this is the weaker part of the door???
I am confused? Where else are you supposed to site the handle and mortice lock?? The manufacturer stated that it should have been sited on the upper section (Glazed portion) of the door? But if he did that, how could the carpenter fit a mortice lock?
Can anyone clear this up please? I will post some photos when im at home. but clearly im piggy in the middle here.
Is their a professional body i can go to if either a) the manufacturer is talking rubbish or b) the carpenter will not admit liability?
Thanks for any help and guidance.
Here is the link to my album to view 2 photos
//www.diynot.com/network/leerichards3500/albums/
Cheers
B&Q!!!!!!!!!!