As with many companies that produce a high volume of products, between 200 and 300 doorsets per week, This Door Company has had problems with staff, machinery, suppliers and transport.
On top of this you have RED TAPE
Environmental - Stock having the correct certification and licenses = £££££
Customs - Stock delayed at the docks by customs until they decide to xray it = £££££
Health and safety - Staff cant lift the telephone unless there is a risk assessment and a manual handling course on how to do it = £££££
ISO9001 - Every job and process has to be documented = £££££
CPD CE - As from 1st February you cannot sell a single window or door without CPD certification and CE approval = £££££
Vigarous testing of all systems for weather, security and u value = £££££
Transport licences, certificates, inspections, repairs and insurances = £££££
Public insurance, Vehicles insurance, employee insurance, B&C insurance, liability insurance and warrenty and fensa insurance = £££££
Machinery, maintenence, repair, servicing, safety = £££££
£2,000,000 invested on new machinery and transport in July 08
PAYE, Pay disputes, staff claims, staff records, staff facilities = £££££
Advertising, printing and website search engine charges = £££££
Life time warrentees, Association fees = £££££
All of this before you even produce a single product that is competitive with the garbage thats out there
As with all companies the quality and the customer come FIRST
Customer satisfaction comes FIRST
The constant strive for excellence comes FIRST
But there is always something or someone that thinks that they do, before all other things and people.
They are not a perfect company, but who is. Its not a perfect product, but what is. Its not a perfect world, but where else can you go.
Taking all this into consideration, It is still the best UKAS tested product out there, with the best quality material and warrentee.
It is manufactured by an ISO9001:2008 company with CPD & CE certified products
Its the largest SPECIALIST manufacturer of folding sliding doors in the UK