Thank you so much for your replies and will try to answer everything. I have a Honda Jazz, my last throw of the dice, a present to me from me so probably my last car which I want to look after, which has done 21,740 miles, The agents did the '12' service, not sure what that means. I did ask what had been done but they rushed through it so quickly probably relying on me not understanding, correct. I was told there is a high build up of dust re the brakes, all 50% worn, the invoice mentions cartridge, oil filter, oil change, screen wash, washer, drain plug. Also included was a wash and vac FOC which I can tell 100% was not carried out. I don't understand the suggested tyre alignment, on the 'Visual Health Check', all four tyres are shown as having even tread outer, middle and inner, NSF 4mm, OSF 5mm, OSR 6mm, NSR 5mm. I think he said the OSF and NSF tyres showed scuffing - not sure of the wording - on the inside edges which is why they suggested the alignment. Thank you for any help you may be able to give.