Grohe basin mixer tap misbehaving, but cannot get cap off

Joined
29 Jan 2008
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Location
London
Country
United Kingdom
I have a Grohe "Eurosmart Cosmopolitan" mixer tap which doesn't turn fully to the right (cold). I fear was incorrectly installed, but no way to get the cowboy back so must fix it myself.

I took the grub screw out no problem, but for some reason the handle isn't coming off like it should. Is it possible that limescale has caked it on? (in fact it's 5 years old, as I haven't been living in the house, so lime is possible).

So two issues
1) How to get the cap/handle off?
2) What might be causing the limited swivel to the right (20-degrees instead of the approx 50 degree swivel to the left)?

Thanks for any help!
 
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