Grohe basin tap problem

Joined
19 Mar 2007
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United Kingdom
Hey guys...I bought a grohe start edge basin tap from Facebook marketplace..brand new in box..now the tails are attached, bit I cannot tighten or loosen the tails ,they just keep turning, won't tighten and won't come out..any ideas?
 

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Apparently that's how the come from factory pre fitted..so if the tails fail after a few years you bin the entire tap..what a ridiculous idea and grohe being so expensive
 

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