have FENSA fitters invalidated any warranty?

[kebabboy]

I was advised to post this is as a new thread SO......

Two questions:

1) Should a FENSA member have drilled holes into the UPVC frames of my brand-new windows when re-installing shutters?
2) Would this invalidate any warranty - both with the fitter and FENSA?
My windows were replaced and then - without telling me - the workmen drilled screws into the frames when putting back my shutters.
They have verbally told me that this does not invalidate any warranty but have carefully not mentioned this when I requested it in writing - just that they would be happy to replace any new shutters 'free of charge'.
Can anyone advise?
Thanks

 

[crank39]

What are these 'shutters'

1) He was perhaps going the extra mile and re-fitting your shutters for you out of courtesy, my company instruct us not remove blinds or anything that obstructs any work you have to do, it's up to the policy holder to organise removal and they will be informed of that weeks before work commencing. FENSA has nothing to do with it other than the job meeting required building regs, a misplaced screw is not their concern, should he of drilled into a new window, I would ask how else would he do it, was it screwed into the old window the same way, would the bracketry not allow him to fix into the wall I don't know, my guess is he was just copying the same method

2) Not in my opinion no, unless they've drilled right through to the outside but without seeing a picture of these shutters or the fixing method it's hard to say

If it puts you at ease I would press them for something in writing stating they re-fitted the shutters with the method of their choosing, remember whilst still trading they are using their own written guarantee, what does this guarantee say regarding fixing anything to the frames if anything? Because if it doesn't mention anything then it can't be then claimed it voids the warranty, believe me in my line of work I deal with this scenario daily, an example for you; is the guarantee transferable if you sell the house; well if it doesn't say it isn't or even mention it at all then you've got to assume it must be, the insurer can't claim it isn't just to suit them if it's not written.