This is a reply to annwillow, but also to pyknicpie who asked about this company last year, and to anyone else who wants to deal with this company (or similar ones).
The first thing to say is that my experience was by no means all bad, and I am letting you know what happened for information purposes; you can then make up your own mind how to proceed.
I invited about 6 of these wallcoating companies to assess my property, plus I got an assessment for traditional rendering. Homeguard was not the cheapest - I didn't go with the cheapest as their salesman tried to push me to sign up for £6500 there and then and I won't stand for that. The Homeguard rep visited on 2 or 3 occasions and made a few calls but wasn't excessively pushy. However, when the crew turned up to do the job I was working away and the MD called to say scaffolding would be needed and I would have to pay. Other quotes I'd had varied as to whether scaffolding would be needed and/or supplied but the Homeguard rep NEVER said scaffolding would be required. Homeguard TandC's state that the customer pays for scaffolding, but I argued that the job hadn't been assessed by a competent rep and eventually the MD offered to pay half, which I thought was reasonable. I got a good price for the scaffolding and he did indeed pay up.
The crew who did the job were efficient and courteous, and they made a nice finish, although it was a hell of lot of money for a week's work! However, the company promise a 25 yr guarantee so I guess that's a lot of what you're paying for. But now I have just been sent an invoice from the MD for ‘loss of wages and profit’ because the crew had ‘no choice but to go home while I redid my guttering one day’. That’s a load of rubbish as it was written into the contract that the guttering needed redoing. I’ve spoken to Trading Standards and Homeguard are now in breach of contract so I’ve written back to say if they want more money they can go to court, where frankly they wouldn’t have a leg to stand on.
So I guess the moral is try to check everything and consider every angle. Make sure everything is in writing and agreed, although of course there always has to be an element of trust as you can’t think of every single thing. By the way, annwillow, if you cancel, you’ll lose your deposit (read the TandCs). Good luck.