Heating not working - Potterton Promax

Joined
30 Jan 2011
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Location
Yorkshire
Country
United Kingdom
Afternoon all.

My central heating and hot water have packed in. The boiler, a Potterton Promax, is showing an error indicating 'No Water Flow'. The system is pressurised, and the radiators are full of water.

The system is a pressurised system with a hot water tank and is only 3 years old.

I'm not convinced the pump is working; when the boiler calls for water the pump makes a buzzing/humming sound, but doesn't sound like it is spinning - though I've little idea what it would sound like if it did. The boiler goes into the error state just after the pump buzzes for a few minutes, which leads me to believe that it's the pump at fault.

I've tried undoing the bleed screw in the pump (a Grundfos Super Selectric) and spinning it manually - it seems to spin freely.

Any ideas? It's freezing in here!
 
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