Hello,
Im new to this so thank you in advance for any advice you can give me.
We moved to a property 2 years ago and within the first few months we had a HETAS registered installer come and start a job for us which was to install a stainless steel flue liner on the outside of our property and hook up to our new clear view stove in the dining room.
At the time the floor in our dining room was un finished so the HETAS installer could not finish the job all in one go. So he did what he could on the outside and poked part of the flue through the wall into the dining room and roughly filled the holes around to finish on his next visit. On his departure we paid him in full and we were to contact him to return and finish off and commission etc.
Unfortunately it took some time for us to finish the floor in our dining room due to money being spent else where but once it was done we were excited to get our new stove up and running. So me and the wife hooked the stove up to the flue ourselves, it just slipped right into place. We lit it and things seemed fine! Weeks passed, months and then years in-fact and we thought nothing of it, apart from on windy nights we got some smoke blowing back into the room but just lived with it.
2 years on we had a HETAS chimney sweep come to service the stove and sweep the flue. He did this but informed us that the installation had not been fitted correctly nor signed off with HETAS.
We have been in touch with the installer. To our horror he informed us that we are liable for the installation as we fitted the stove ourselves. Also because we didn't ask him to come and finish the job, connect the stove and commission the install was never signed off.
I know some time has passed and we have used the stove but is the HETAS installer correct? Are we liable for any problems now?
Any information on where we stand would be greatly appreciated no matter if its now what we want to hear!!
Im new to this so thank you in advance for any advice you can give me.
We moved to a property 2 years ago and within the first few months we had a HETAS registered installer come and start a job for us which was to install a stainless steel flue liner on the outside of our property and hook up to our new clear view stove in the dining room.
At the time the floor in our dining room was un finished so the HETAS installer could not finish the job all in one go. So he did what he could on the outside and poked part of the flue through the wall into the dining room and roughly filled the holes around to finish on his next visit. On his departure we paid him in full and we were to contact him to return and finish off and commission etc.
Unfortunately it took some time for us to finish the floor in our dining room due to money being spent else where but once it was done we were excited to get our new stove up and running. So me and the wife hooked the stove up to the flue ourselves, it just slipped right into place. We lit it and things seemed fine! Weeks passed, months and then years in-fact and we thought nothing of it, apart from on windy nights we got some smoke blowing back into the room but just lived with it.
2 years on we had a HETAS chimney sweep come to service the stove and sweep the flue. He did this but informed us that the installation had not been fitted correctly nor signed off with HETAS.
We have been in touch with the installer. To our horror he informed us that we are liable for the installation as we fitted the stove ourselves. Also because we didn't ask him to come and finish the job, connect the stove and commission the install was never signed off.
I know some time has passed and we have used the stove but is the HETAS installer correct? Are we liable for any problems now?
Any information on where we stand would be greatly appreciated no matter if its now what we want to hear!!
