Hikvision Turret Camera nit supporting higher resolution

[Jupiter01]

I have a Hikvision NVR with ethernet cables connecting the cameras.
I previously had two Hikvision Dome cameras which support a high resolution (2688x1520).
I've now purchased two additional Hikvison EXIR Turret camera. It has the separate IR as opposed to the integrated - which is the case with my existing domes.

My issue - I cant set a higher resolution than 640x360 on these. They are supposed to be a higher spec than my existing domes. I've included a picture of the config and would be grateful for your advice.

Thanks in advance

 

[Handymanjo]

What is the model number of the hikvision camera

 

[Jupiter01]

 

[secureiam]

hmm,

Looks like your accessing the sub stream, rather than main stream with those options on resolution, but not you are clearly on main stream.

whats the nvr and are you directly connected to the NVR or going via your own network?

 

[Jupiter01]

The nvr is hikvision too.
The screenshot above was me connecting to the admin app over the internet. Not locally connected to the NVR

 

[secureiam]

not exactly what I was asking.

an NVR/ DVR can send signals back to the camera and force it to change back from one value to another.

however not sure that's whats is happening here mind.

the screen shot is what you would normally see for the sub stream, that is sent to your mobile device, rather than the main streem, in the menu you can default the camera, so I would start with that?

 

[Jupiter01]

Thanks @secureiam. no change after defaulting the cameras

 

[secureiam]

Not sure whats going on to be honest never had this issue.

pm me if you want me to have a gander at these remotely.

 

[scott1980]

Sounds like you need to upgrade the firmware on your NVR to support the new cameras. Quite a common occurrence with Hikvision gear in my experience (and a pain in the backside)

 

[secureiam]

sent you a pm

 

[Jupiter01]

Thanks for all the help guys.
Here is the version of my system and when I select "update", it suggests that I already have the latest version. Where next guys?

I have the offer from @secureiam for remote assistance if we have run out of obvious suggestions. Thanks again

 

[scott1980]

It will always say it's up to date when you press the button, I'd be almost certain that it's not the latest version. What model NVR do you have? Finding the correct firmware can be a nightmare without the correct details.

 

[Jupiter01]

Where would I find this info @scott1980?

 

[secureiam]

Under system/ system settings on the dvr I just checked just above the firmware version

 

[Jupiter01]

model: DS-7608NI-E2 / 8P/A