I has found a Abbey National cheque book lying on the pavement after a evening meal just outside the Weatherspoon pub, on the back of the cheque book there is a local call rate number to ring for stolen/missing cheque book. I was in queue for 25 minutes so I gave up as it was my phone call. I then pop into the local Abbey National branch the next day and handed it in.
I decided to e-mail them, saying shouldn't it be a freephone number to courage people to report it ? They are now going to forward my comments on to the relevant team.
This is their replies,
Hello Andrew,
I would like to thank you for taking time to contact Abbey and for returning the cheque to the branch. I have requested a bottle of wine to be sent to your home address as a thank you.
With regards to the telephone call I am sorry to hear that you were kept waiting for such a long time,I can confirm that all calls are charged at local rate, however, I will forward your comments on to the relevant team.
Thank you once again, I hope you enjoy the wine.
Kind regards
Jo Rowley
Abbey Customer Services
To help us improve our services we may record or monitor telephone calls.
Right the next question is,
The wine bottle arrived this morning and what I want to know is, how did they know my home address as I didn't give it to them ?
Am'I right saying they know your home address by looking at your e-mail address ?
I decided to e-mail them, saying shouldn't it be a freephone number to courage people to report it ? They are now going to forward my comments on to the relevant team.
This is their replies,
Hello Andrew,
I would like to thank you for taking time to contact Abbey and for returning the cheque to the branch. I have requested a bottle of wine to be sent to your home address as a thank you.
With regards to the telephone call I am sorry to hear that you were kept waiting for such a long time,I can confirm that all calls are charged at local rate, however, I will forward your comments on to the relevant team.
Thank you once again, I hope you enjoy the wine.
Kind regards
Jo Rowley
Abbey Customer Services
To help us improve our services we may record or monitor telephone calls.
Right the next question is,
The wine bottle arrived this morning and what I want to know is, how did they know my home address as I didn't give it to them ?
Am'I right saying they know your home address by looking at your e-mail address ?