honeywell galaxy g2-20 ARC Comms fail

[tahirahmed]

Hi,

I have recently installed a Galaxy G2-20 RF based alarm system which seems to be working fine except two issues. Once the telephone line was connected the box keeps failing with ARC Comms fail. I have no idea how to switch this off as I do not intend to use an Alarm Receiving Centre, I just want it to ring the designated telephone numbers only.

The other problem I have is when it does dial out, it hangs up within about 10 secs whether the call is answered or not. If you do manage to answer the call you don't hear anything on the other end, I was expecting to hear a notification stating the alarm has gone off. How do I set this? How do I stop it disconnecting the call within 10 seconds? It also does not stop calling at all, you have to go to the box and remove the telephone line.

Any assistance on the above would be greatly appreciated.

 

[Alarm]

Its looking for a ARC "Handshake". Hence it hangs up and redials.

It will not just dial a number and tell you what is occurring either. It needs to go through a TAPS service center number for the texts to work.

You have to tell it to stop calling ARC and then set up the SMS numbers and center number.

Who sold you this saying it could just call you, in fact who sold it anyway?

 

[tahirahmed]

We have had some of these installed at our office and home by ADT, but they wanted to much money for my brothers home so we thought we would purchase the unit and install it ourselves. If it wont call and tell me there has been a break in like our ADT one does how do I go about disabling the ARC handshake process so it does not present a fault on the engineer menu?

Am I correct in understanding that this has to be used with an ARC then for the dialler to be able to call and state a breaking has been detected?

 

[Alarm]

Yes it needs a ARC with a few hundred thousand pounds of hardware and software. Thats why it seemed expensive. Also has to be maintained by an accredited company to receive Police response.
Then you have to "register" it and get a special number from the Police ( Easier to say it that way), which you cannot do.

All the instructions are in the book that does not come with it.

That is because it is not there for you to fit it to a receiving center.

Take it back and buy something that will phone you.

Visonic maybe as you seem to want wireless.

 

[tahirahmed]

There was a number of reasons for choosing the alarm, ideally I do not want it connected to an ARC and I do not want police response on the alarm either. All I wanted was for it to call when a break-in is detected, if this is not possible without connecting to an ARC how can I at least disable the ARC Comms Fail alert?

Is it possible to just use the text messaging capabilities instead of the calling then without the need of an ARC? Would it be possible to purchase a phone dialler and have it connected to an output so that can call as a separate stand alone unit instead of the panel?

 

[Alarm]

Then as I suggested get another system that WILL CALL YOU. Rather than try and convert this to a medium that at best is not reliable. The SMS center can be closed at any time and if you choose another they are closing some down too.
O2 has already stated they are shutting down their services on this platform.

Take it back and get a Visonic, for what you pay for another dialer you could get a refund on the Galaxy and still be quids in and have something that DIALS YOU DIRECT.

Sms messaging is for a back up notification not a primary path.

 

[tahirahmed]

As this unit has been installed I doubt they would take it back. Is it possible to disable the ARC Comms Fail? If not I suppose we could purchase a monitoring contract with an ARC and see if they would allow us to link to them maybe?

Alternatively, if we are told that we cannot return the product what dialler would you recommend?

 

[Alarm]

No you cannot "buy" a contract with an ARC. You seem to be missing the point here, it is a pro piece of kit. Not to be connected to an ARC by the general public. They will not allow it anyway. And it talks in its own language not by text.
You might get an alarm company to take it over, at a cost. Probably one visit, to check everything and ,make sure it all conforms. and you would have to produce all the receipts.Then a payment for connection and servicing, and of course the visit.
With a certificate being issued at the end.

How have you managed to program it so far with no manuals ( i assume none as you have not mentioned any). How did you program in the detectors and RF RIO?
Have you fitted the correct resistors to the data lines?
Did you use standard alarm cable for all connections?


Without doing all that correctly it is a false alarm machine waiting to take off.

 

[tahirahmed]

Yes, I have connected the RF receiver and the detectors and programmed the zones for each of the detectors, even setup the door contact and enabled the final entry/exit zones and they all work as expected. The Keyfobs have also been programmed and setup and these also work alongside the pin codes for each of the users.

I have had no problems setting any of that up, all that works as expected and the keyfobs are working as are the pins. The only problem we are having is with this ARC Comms fail notice, if that can be disabled then the alarm itself will work without a problem but we then lack any notifications. If we can purchase a dedicated dialler and link this to the output then maybe we can use the alarm as it is without returning it so in the future if we did want to link it to an ARC it could suitable be carried out.

 

[Alarm]

Dialer http://www.onlinesecurityproducts.co.uk/speech-gsm-diallers/menvier-sd2-uk.html

As your not going to be happy unless ......

Menu 56
01 DTMF
02 Blank
03 Blank
04 Leave alone
05 Blank
06 1
07 0
09 00
10 0


You should understand that if you have done as you say above.

 

[tahirahmed]

Thanks, I will give that a try, I assumed it was under the 56, telecoms and then parameters. Will change the settings to what you have outlined, hopefully this should fix the issues we are having.

Thanks again, really appreciate your help and advice.

 

[yaleguy3]

Alarm I cannot believe you have just posted information that will give everyone the ability to skip ADTwithout at least getting an engineer out.

How irresponsible was that? - I would expect some legal action.

Still I could tell that you gave out the info before someone came into the thread and mentioned a Yale premium alarm will do everything the OP wants.

 

[Alarm]

Errrrrrrr, re read the thread.
He has bought and owns the system.

Now for the clever bit, ready................unlike a Yale where anyone can just switch everything off you need the engineer codes to do that work.

All I have done is to talk thru him removing the numbers he put in the wrong place. With his own system not an ADT one. ADT panels have their own software, with numbers built in, do a reset and they default to ADT settings, unlike the panel the OP BOUGHT.

Again you show the lack of knowledge that your famous for.

And no one was going to mention Yale anyway, the Visonic was suggested as the OP may want Police response in the future. So the Yale is as useful as a wet firework on Nov 5th.

Nice try though, your actually trying to think. A rather nice change.

 

[yaleguy3]

ADT panels have their own software, with numbers built in, do a reset and they default to ADT settings, unlike the panel the OP BOUGHT.

But if ADT systems can be taken over by other alarm companies then the instructions you have given will still work if someone reading this has an ADT panel they want to do exactly the same to it.

 

[Alarm]

But if...........lol
Any decent company can take over any panel. It does not mean they will though. ADT stuff gets ripped out as a rule and new put in.
End users cannot do what I posted, which is why it was safe to do so.

Anyone can default a Yale.
See the difference