We are having to assume that the system is fully pumped with either a 3 port valve, or 2 2 port valves. If so the ch valve/head will be faulty or the 3 port head needs changing.
How many pipes come from the boiler 2 or 4 .
If its 4 you have gravity system and the first thing to check is the header tank in the loft to make sure it has water in it and the ball valve has not stuck.
If 2 pipes then you have a fully pumped system and its probably a faulty motorised valve
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