Hot water working but no Heating Alpha CB24

[Fifiqueen]

I have an Alpha CB24 boiler and last night I hit the reset button on the clock to start using the timer which I don't usually use.

As soon as I hit the reset button the whole heating went off, I reset the times and attempted to restart the central heating but it just doesn't work.
The hot water works but the heating doesn't.

I called Alpha Boilers, but they weren't really that helpful and just recommended a local plumber. I really can't believe that the central heating won't work. It's really very cold!!

Can anyone let me know what they think please?

Thanks
FifiQ

 

[ChrisR]

the reset button on the clock

eh?

 

[Fifiqueen]

On the right hand side of the control panel there is a digital clock with all the buttons for setting the on/off timings.

digital clock there is this the following


I Auto 0 (you can choose which setting)

and then the other has a picture of a clock then "Run" and P (again you can choose which setting)

Underneath the digital clock is
"P Day Hour Min and then and an arrow with a cross on it" (apparently the soft reset button)

below all of this is a little button that says (reset)

It is this little reset button that I pressed since then I have had no heating.

I checked out the manual online, I've tried to reset it again, I've tried the soft reset button, I've put the boiler on constant, on auto, used run and the clock and nothing seems to work.

When I spoke to Alpha technical support they told me to put the boiler on Auto and Run. I did that and nothing happened, they said call and engineer.

I can't believe that I can't get this back on without one.

I hope that helps and I don't sound like a rambling fool!! LOL