1) Boiler make / model (gas or oil)
Ideal boiler, model is ISTOR HE260 - http://www.idealboilers.com/istor_he_details.html
Microbore system
2) What is / is not happening.
I moved into my new barratts home 25 months ago and am one month outside the timeframe where they are prepared to resolve the issue. 6 months after moving in, the boiler ground to a halt with a horrific screeching noise, ideal came out, resolved the problem, 4/5 months later, the same problem, this has happened 4/5 times in 18 months.
The boiler currently provides no heating or hot water, attempts to start when turned on, im told by one of the engineers that has been out, that it begins kettling, after about 10 seconds or so, the boiler stops, as it attempts to start there are 3 horizontal lines stacked vertically i.e.
-
-
-
which appear on the display.
not 100% sure but believe it then fails with an L9 error
I have had two ideal engineers out and one i arranged myself.
The two Ideal engineers say the system is sludged up and needs a power flush. They say the boiler fails because no water is getting through the system and the boiler overheats and then fails. one engineer removed what i think was the a copper central heating 'in' pipe (might be wrong, my knowledge of this kind of thing is zero) he put his finger into the pipe and it came out muddy and dirty, there is a clear pipe coming from the pump i think, which is an outlet for any air in the system, it doesn't go anywhere which im told is as expected, however, the clear pipe isn't very clear any more and looks fairly dirty inside.
The private engineer believed a powerflush was not required,and was 99% sure the pump was at fault. However, this has now been replaced, along with a few of the boiler parts, i believe the only main part not to be replaced is the heat exchange.
The Ideal engineer who replaced the pump etc, gave the pump to me and it seems to be covered in brown muck, i mentioned replacing the heat exchange to the engineer who did not believe this would resolve the problem, he also advised that even if i put a new boiler in, it still would not work.
3) Has ANYTHING else been done or changed recently.
Nothing changed, only parts replaced over the last 18 months each time issue occurs.
4) When did the problem start?
Well i think 18 months ago, this assumes that each time an engineer has been out, they have never got to the root of the problem.
On the other hand, if i've been terribly unlucky and each problem over the last 18months is unrelated, then this current problem started a week ago.
5) When does it happen? eg, heating coming on or going off.
Boiler doesn't provide any heating or how water, fortunately there is an immersion tank for hot water however.
6) Anything else you feel may be of relevance.
I have very little knowledge of this but assuming it is full of muck, then this is likely to be from the installation of the system? If this is correct, it should still be barratts responsibility, However, i feel i may have a fight on my hands and in the interest of getting it resolved as quickly as possible I was hoping someone cold help me with what my options are please?
Many thanks
Aidan.
Ideal boiler, model is ISTOR HE260 - http://www.idealboilers.com/istor_he_details.html
Microbore system
2) What is / is not happening.
I moved into my new barratts home 25 months ago and am one month outside the timeframe where they are prepared to resolve the issue. 6 months after moving in, the boiler ground to a halt with a horrific screeching noise, ideal came out, resolved the problem, 4/5 months later, the same problem, this has happened 4/5 times in 18 months.
The boiler currently provides no heating or hot water, attempts to start when turned on, im told by one of the engineers that has been out, that it begins kettling, after about 10 seconds or so, the boiler stops, as it attempts to start there are 3 horizontal lines stacked vertically i.e.
-
-
-
which appear on the display.
not 100% sure but believe it then fails with an L9 error
I have had two ideal engineers out and one i arranged myself.
The two Ideal engineers say the system is sludged up and needs a power flush. They say the boiler fails because no water is getting through the system and the boiler overheats and then fails. one engineer removed what i think was the a copper central heating 'in' pipe (might be wrong, my knowledge of this kind of thing is zero) he put his finger into the pipe and it came out muddy and dirty, there is a clear pipe coming from the pump i think, which is an outlet for any air in the system, it doesn't go anywhere which im told is as expected, however, the clear pipe isn't very clear any more and looks fairly dirty inside.
The private engineer believed a powerflush was not required,and was 99% sure the pump was at fault. However, this has now been replaced, along with a few of the boiler parts, i believe the only main part not to be replaced is the heat exchange.
The Ideal engineer who replaced the pump etc, gave the pump to me and it seems to be covered in brown muck, i mentioned replacing the heat exchange to the engineer who did not believe this would resolve the problem, he also advised that even if i put a new boiler in, it still would not work.
3) Has ANYTHING else been done or changed recently.
Nothing changed, only parts replaced over the last 18 months each time issue occurs.
4) When did the problem start?
Well i think 18 months ago, this assumes that each time an engineer has been out, they have never got to the root of the problem.
On the other hand, if i've been terribly unlucky and each problem over the last 18months is unrelated, then this current problem started a week ago.
5) When does it happen? eg, heating coming on or going off.
Boiler doesn't provide any heating or how water, fortunately there is an immersion tank for hot water however.
6) Anything else you feel may be of relevance.
I have very little knowledge of this but assuming it is full of muck, then this is likely to be from the installation of the system? If this is correct, it should still be barratts responsibility, However, i feel i may have a fight on my hands and in the interest of getting it resolved as quickly as possible I was hoping someone cold help me with what my options are please?
Many thanks
Aidan.
