Hi, we had 2 composite doors fitted in our new build March 2022. The rear door failed earlier this year due to water getting in at the bottom causing it to swell. that door was replaced under warranty.
The front door has now failed in the same way. The fitters came out and found that the top hinge had also failed and that there were cracks in two of the glazing beads.
I have had an email this afternoon say that this was not covered under their warranty and that we would have to pay for a replacement. I believe that the doors are manufactured by IG but I'm not sure.
Are the hinges in the photo used by IG?
The front door has now failed in the same way. The fitters came out and found that the top hinge had also failed and that there were cracks in two of the glazing beads.
I have had an email this afternoon say that this was not covered under their warranty and that we would have to pay for a replacement. I believe that the doors are manufactured by IG but I'm not sure.
Good afternoon,
Apologies it has taken a while for us to get back to you following our recent service appointment.
Our manufacture has taken a while to get back to us, we have requested a replacement cassette under warranty but unfortunately, they are saying that this type of damage is not covered, we did challenge this with them.
Please confirm if you wish us to obtain a quotation from them for the part?
Again, my apologies that this has taken a while.
Are the hinges in the photo used by IG?