Kenmore/Whirlpool dishwasher not cleaning

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15 Apr 2007
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Kenmore 665.1703 I think this is similar to a Whirlpool Gold. Its about 18 months old and the top rack does not clean. I don't know where to check the filters. There is a plastic screw in the center of the lower arm but it has been cross threaded since new and I can't get it off. I think filters may be under there somewhere.
 
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