Loft board installer cut longitudinal brace. Is this ok?

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Just had my loft re insulated and partially boarded with a new hatch fitted. The surveyor and installers were excellent from start to finish. But one thing I'm worried about is that the installers cut a piece of wood above the hatch opening to male it easier for me to get in and out of the loft. I think these are called web ties but I do not know for sure. This wasn't discussed in the survey and the installers only told me when they had finished the job. It is now much easier to get in and out of the loft but I am worried they have altered the structural integrity of the roof. It was my understating that no element of the truss stricture should ever be removed. I contact the surveyor today and asked him is this ok and he said yes it's fine nothing to worry about but I can't shake a bad feeling about this. Do I need to take this further with the head office or am I over reacting? Pictures below. They have done a cracking job otherwise and I'm really happy with the work so I'm hoping I'm just worrying over nothing.




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Have posted this in the loft section but not sure if it is best placed here. Just had my loft re insulated and partially boarded with a new hatch fitted. The surveyor and installers were excellent from start to finish. But one thing I'm worried about is that the installers cut a piece of wood above the hatch opening to male it easier for me to get in and out of the loft. I think these are called web ties or longitudinal braces but I do not know for sure. This wasn't discussed in the survey and the installers only told me when they had finished the job. It is now much easier to get in and out of the loft but I am worried they have altered the structural integrity of the roof. It was my understating that no element of the truss stricture should ever be removed. I contacted the surveyor today and asked him is this was ok and he said yes it's fine nothing to worry about but I can't shake a bad feeling about this. I'm worried when I come to sell this will be an issue or at worst will cause actual problems now. Do I need to take this further or am I over reacting? Pictures below. They have done a cracking job otherwise and I'm really happy with the work so I'm hoping I'm just worrying over nothing.



IMG_7993.jpeg

IMG_8002.jpeg

IMG_7997.jpeg

IMG_7995.jpeg
 
Not the best thing to do. I would replace lost strength with a timber fixed along the underside of at least 4 rafters
 
That one cut bracing will do no harm at all. You don't need to do anything.

The imperative is not to cut any part of the truss itself.
 
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This is only a bracing and the roof's integrity is not going to suffer.

The strict no-no is cutting the actual trusses.
 
It looks like it's effectively now two halves of a roof and the tile battens are bracing them together. Whilst not strictly and technically right, it will be fine and I can't imagine how those trusses could possibly move.

However, this would be picked up at any future sale, and has created a liability. So you need the person that did this to either rectify it, or compensate you now for when you need to rectify it at some future date.
 
Thanks very much for yours and everyone else who commented's advice. I escalated this to the regional manager and they are sending a team out tomorrow to fit an additional brace over the gap.
 

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