Just had my loft re insulated and partially boarded with a new hatch fitted. The surveyor and installers were excellent from start to finish. But one thing I'm worried about is that the installers cut a piece of wood above the hatch opening to male it easier for me to get in and out of the loft. I think these are called web ties but I do not know for sure. This wasn't discussed in the survey and the installers only told me when they had finished the job. It is now much easier to get in and out of the loft but I am worried they have altered the structural integrity of the roof. It was my understating that no element of the truss stricture should ever be removed. I contact the surveyor today and asked him is this ok and he said yes it's fine nothing to worry about but I can't shake a bad feeling about this. Do I need to take this further with the head office or am I over reacting? Pictures below. They have done a cracking job otherwise and I'm really happy with the work so I'm hoping I'm just worrying over nothing.
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