I appreciate your thanks but you could have gone to Google, keyed "triton" and found these pages on their website:
After sales service page:
quote:
Fault Diagnosis
Call us on 024 7637 2222 (Monday-Thursday: 8am to 6pm, Friday: 8am to 5pm. Saturday 9am to 12 noon)
Click on Shower Doctor to access our fast-response email service for technical enquiries for electric, mixer and power showers.
Click on Trouble Shooter for help answering queries which crop up either during, or after installation. This section contains suggested solutions to many frequently asked questions.
unquote.
Spares service page:
quote:
Same day despatch and approx 2.5% discount for spare parts
Triton's commitment to providing customers with first class service includes a fast and efficient Spares Ordering Service.
Our aim is that all orders received by 3:00pm (Mon-Fri) will be despatched on that same day, ensuring speedy delivery to our customers and we are able to offer a saving of approximately 2.5% to internet customers due to administration cost savings, which we are able to pass on.
A comprehensive guide to selecting and ordering the correct part is available in this section via our on-line secure parts ordering service. Alternatively, phone Triton Spares direct on 024 7637 2222 (Mon-Thu 8-6, Fri 8-5, Sat 9-1).
To look for a part, select and click on a product from the list. You will then be able to view a parts list and parts diagram for the product. To order a part by email, simply click on a part from the list and complete the order form.
PLEASE NOTE THAT THIS SERVICE IS ONLY AVAILABLE WITHIN THE UK.
unquote.
not only do you get advice on the web, you get telephone numbers, too
Virtually all major suppliers are now on the web.