- Joined
- 29 Aug 2015
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Hi,
I moved into a new house and contacted Npower to replace the prepaid meter for a credit one. Now the meter is located under the sink and when the gas engineer turned up he refused to replace the meter. His reason was the shut off lever won't go fully down due to the base of the kitchen unit. But the lever goes fully up or 90 degrees but will not go fully down, but you can switch it of in the fully up position. His argument was that with gravity you should be able to turn off in down position and thus refused to replace meter. Was he right to refuse to change the meter? He told me I had to modify the kitchen unit so you are able to move lever to down position.
I moved into a new house and contacted Npower to replace the prepaid meter for a credit one. Now the meter is located under the sink and when the gas engineer turned up he refused to replace the meter. His reason was the shut off lever won't go fully down due to the base of the kitchen unit. But the lever goes fully up or 90 degrees but will not go fully down, but you can switch it of in the fully up position. His argument was that with gravity you should be able to turn off in down position and thus refused to replace meter. Was he right to refuse to change the meter? He told me I had to modify the kitchen unit so you are able to move lever to down position.