New toilet.

[Gilesda]

Hi all.
I bought a new back to the wall toilet from a local merchant which came as part of a furniture and basin package.
Standing it on a level flat surface it rocks from front to back by quite a bit. Pressing it down at the back makes the top of the pan level but there is about a 8mm gap at the front. So it needs packing 8mm at the front or cutting 8mm from the back to zero at the front.
Is this normal with new toilet pans? It was obviously manufactured like that. Are they easy to cut or grind?

 

[muggles]

Depends on the manufacturer. I've known some manufacturers to say 10mm is within manufacturing tolerances. Personally I'd reject it and demand a better one

 

[Gilesda]

I bought it last year end of summer and then put the work back. I'm not sure I can even find the receipt to take it back.
10mm seems a big tolerance. 2mm fair enough but 10 is a bit mad. I could pack it and put a massive fillet of silicone around the bottom but I don't like that idea.
Anybody ever cut around the bottom of a pan? I'm wondering if a tile cutting blade in a hand grinder will work or if i have a good chance of breaking a chunk off. It looks about 12mm thick around the base so if I draw a line and cut 8mm off the back tapering to nothing at the front it should end up level. Do I stand a good chance of breaking it though?

 

[Deleted member 267285]

Anybody ever cut around the bottom of a pan? I'm wondering if a tile cutting blade in a hand grinder will work or if i have a good chance of breaking a chunk off. It looks about 12mm thick around the base so if I draw a line and cut 8mm off the back tapering to nothing at the front it should end up level. Do I stand a good chance of breaking it though?

Not something I’ve tried or want to. Was it expensive? If not turn it into a featured plant pot and buy another, if it was then up to you what you do with it.

 

[Gilesda]

Not something I’ve tried or want to. Was it expensive? If not turn it into a featured plant pot and buy another, if it was then up to you what you do with it.

Paid extra to upgrade the toilet to a pan with no nooks and crannies. Overall though it was cheap and I've already looked at getting a replacement. I might try cutting it I've nothing to lose in reality.

 

[oldbutnotdead]

Don't try packing with silicon, it'll compress/move about too much. A big bed of tile adhesive might work...or an angle grinder with a diamond disc will cut it no worries

 

[JohnD]

you could pack it off the floor until level. Once you have got the shims right you can trim off the excess. I'd then "glue" them into place with white silicon to avoid shifting, and run silicon round to hide the gap. Put in plenty of packers to spread the load.

https://www.screwfix.com/c/screws-nails-fixings/shims/cat7290012?brand=broadfix

https://www.screwfix.com/c/screws-n..._sp=managedredirect-_-screwsfixings-_-packers

 

[Gilesda]

you could pack it off the floor until level. Once you have got the shims right you can trim off the excess. I'd then "glue" them into place with white silicon to avoid shifting, and run silicon round to hide the gap. Put in plenty of packers to spread the load.

https://www.screwfix.com/c/screws-nails-fixings/shims/cat7290012?brand=broadfix

https://www.screwfix.com/c/screws-n..._sp=managedredirect-_-screwsfixings-_-packers

Thanks John but I've decided not to pack it.
I can get my little finger into the gap which is all around the front and then tapers back to the rear. It's either cut it or bin it.
I want a neat and narrow silicone bead around the base it will be a 10mm fillet if I pack it.
The wife is going to look for the receipt tomorrow and hopefully Tecaz will exchange it. It's not like I'm returning it because I've changed my mind or it is damaged. It's a manufactured defect and the toilet is still in the box with no attempt to fit it. I bought it in August or September is my worry if I take it back. They might get arsey about how long it's took me to discover the problem.

 

[Gilesda]

The wife has found the receipt I bought it it in July. They have a 5 day returns policy for damage or missing parts so they might twist at six months. Ah well.

 

[oldbutnotdead]

The wife has found the receipt I bought it it in July. They have a 5 day returns policy for damage or missing parts so they might twist at six months. Ah well.

Still well worth a try, think that 5 day policy is unenforceable under whatever replaced the Sale of Goods Acts

 

[Deleted member 267285]

The consumer rights act 2015 replaced the sale of goods act. Read this and if the section of link isn’t automatic then choose the hit about taking things back early, you should be able to return, and it wasn’t satisfactory quality.

https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/

 

[Nige F]

Even Twyfords sent me 3 basins that the plug holes were distorted ! Let alone Cinese stuff. Industry's going to the dogs.

 

[motorbiking]

The wife has found the receipt I bought it it in July. They have a 5 day returns policy for damage or missing parts so they might twist at six months. Ah well.

Since you can prove that the fault existed at the point of manufacturer, The time limit is 6 years.

 

[Gilesda]

Thanks for all the replies but I've fixed the problem.
I couldn't be bothered to take it back because I'd already taken one back and it was a clart on.
It had a chunk missing from around one of the fixing holes, yet the broken piece was in the pan. So it had been put there, somebody knew the pan was damaged, but it was still sold to me.
As soon as I got the furniture and pottery home I checked everything and found the damage I took it back and while the staff were great the system they have meant it took bloody ages to swap. I started to lose the will to live.
Anyway it's sitting flat now and it was fairly easy to fix. I turned it over and found the base perimeter had a bump in the middle on both sides. It's hard to explain but the white gloss porcelain line around the bottom was straight but the clay between the pencil marks in the pic below had a 3mm ridge on it.
I used a diamond cutting blade on a hand grinder and just sanded it down till it was flat. It took ten minutes a side, better than the hour or more it would have taken to return it. I can now do the thin line of clear silicone I wanted to do around the bottom.
Thanks again all help was much appreciated.