New windows, friction grub screw won't tighten

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29 Dec 2022
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Recently had new windows fitted, noticed one window keeps blowing open in the wind. Went to tighten the friction grub screw and found it doesn't tighten, it keeps spinning. I guess the plastic housing is worn, but no idea how as they're new windows and I've not touched the screw before.

Going to call the fitter to take a look as it'll be under warranty, but is there anything that can be done, short of replacing the hinge mechanism? Could I fix it at home without having to call them out to take a look? See attached for the screw in question.
 
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No picture but if its spinning then its stripped and needs a new hinge, 20min job
 

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