No cold water upstairs

Joined
10 Jun 2014
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Location
London
Country
United Kingdom
I live in a two bedroom end of terrace house.
I am not having cold water coming upstairs in bath, toilet and wc.
checked the tank upstairs its empty. the ball is working. However i have cold water coming downstairs in kitchen.
please help.
 
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He says "the ball is working" !

I think he may need a plumber!
 
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I have checked and the ball valve is blocked. I am changing the valve and than see how it works.
Thanks for the help.
 

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