no line on my telephone help please

[cjrboat]

I recently have been having problems with the house phone sometimes it will ring to incoming calls and then goes faulty saying no line, and not able to call out I have still got internet on but no phone then it will ring to incoming calls but when you lift the hand set you can here the phone ringing then it says no line again, so I bought a new phone and that is the same ?????when you ring the house phone from my mobile it says it is ringing but not on the house phone any help appreciated barry

 

[plugwash]

If you have one of the two part "NTE5" master sockets then remove the lower half and plug your phone into the test socket. If you use plug in extensions remove them.

If after doing that you still have the problem (which you almost certainly will) then it's time to call your phone service provider and complain.

 

[cjrboat]

Thanks plugwash I tried that and the socket is two part and connected in to the test socket and as you said still not working, silly question but why do I still have the internet working but not the phone thanks regards bazz

 

[AlanE]

It's the way the two signals are sent down the line you can have broadband but no phone.

If you have fibre then the phone and broadband are combined in the box not the exchange, but even non fibre you can lose the phone only.

 

[cjrboat]

I am a little bit wiser now thanks to you both for taking the time to help I bought another phone today but still no line, but as you say now call bt they wanted £129.00 just for the call out if it wasn't their fault, so had to be sure thanks again bazz

 

[Lectrician]

ADSL can still perform with a break in one conductor of the twisted pair, or a high resistance joint, due to the high frequency it operates on. The phone side can't.

 

[AlanE]

Use a plug in corded phone (NOT cordless) and plug it into test socket. If you still have no phone then it is an Openreach free repair as problem must be in their equipment.