Panorama - The Smart Meter mess

[ajohn]

Customer service isnt their strong point really tell me the percentage of uncontrolled gas escapes they hit within 1 hour of customer phoning up.

Mine beat that but the process in my case had it's crazy aspects. I was told to do certain thing such as open all windows, A no go until I said that I had. My leak and meter was not in the house. Explained but no joy. The bloke I was talking to had to go though a process that assumed the leak was in the house. LOL opening the front door would let gas into the house.

 

[gas112]

Because they aren't communicating properly, if at all. But you know that.

really you think thats why they started changing them way back then you know when cadent started to refuse to work on them

 

[Nwgs2]

really you think thats why they started changing them way back then you know when cadent started to refuse to work on them

He’s just being a clown because he’s wrong and resorts to his usual nonsense.

Let’s hope the thread stays…

 

[gas112]

Cadent is rated "Poor" with 2.6 / 5 on Trustpilot

Do you agree with Cadent's TrustScore? Voice your opinion today and hear what 1,078 customers have already said.

uk.trustpilot.com

and if you take the trouble to look at the low scores are to do with the road digging/supply side which isnt the internal side do try and keep up

 

[gas112]

Correct! I was an early adopter, and had what later was called the SMETS 1 installed, which resulted in all the issues when switching suppliers - the switch, ought to have been foreseen, but wasn't. It was upgraded, a few years ago, to SMETS 2, I cannot recall whether it was 'over the air', or they came to the door to do it, or whether it happened before, or during my previous supplier switch, but what I do remember is that - my last supplier switch, to Octopus, but what I do remember was how slick the switch was, and they were getting meter readings, over the air, almost instantly.

During my time with SM's, I have had three sets of meters. These were the original SMETS1, where when I changed supplier, they had to also change then meters, so they could communicate. In part at least, the meter swaps, were a result of my complaints to my new suppliers, that the meters were failing to provide them with readings.

3 lots of meters in how long ?

 

[Nwgs2]

and if you take the trouble to look at the low scores are to do with the road digging/supply side which isnt the internal side do try and keep up

See he hates his own industry.

I imagine it would be different if he was a decent engineer.

 

[gas112]

Mine beat that but the process in my case had it's crazy aspects. I was told to do certain thing such as open all windows, A no go until I said that I had. My leak and meter was not in the house. Explained but no joy. The bloke I was talking to had to go though a process that assumed the leak was in the house. LOL opening the front door would let gas into the house.

been to explosions where the leak was outside filling the property with right amount of gas , ventilating the property helps stop houses filling with gas to explosive levels even at times when the leak is external.

 

[Harry Bloomfield]

Comms is a known issue with them.

Comms is a known issue, but not necessarily just limited to SMETS1. It is a widespread network issue.

 

[gas112]

See he hates his own industry.

I imagine it would be different if he was a decent engineer.

you know what they say those that can do those that cant teach/ assess

 

[Harry Bloomfield]

There I go again ?

I dismissed your negative comment. One you made because you’ve no idea what you’re talking about and I pointed it out.

Please refrain from such remarks.

You're supposed to keep the gas in the pipes, not sniff it..!

 

[Nwgs2]

Comms is a known issue, but not necessarily just limited to SMETS1. It is a widespread network issue.

I agree.

It’s a shame @denso13 thinks it’s only SMET 1’s with an issue.

 

[Nwgs2]

You're supposed to keep the gas in the pipes, not sniff it..!

There you go again being a child.

It’s just not needed.

 

[Harry Bloomfield]

Mine beat that but the process in my case had it's crazy aspects. I was told to do certain thing such as open all windows, A no go until I said that I had. My leak and meter was not in the house. Explained but no joy. The bloke I was talking to had to go though a process that assumed the leak was in the house. LOL opening the front door would let gas into the house.

Which would be the correct procedure, gas is explosive, between certain concentrations, above and below those limits, it will not ignite.

 

[Harry Bloomfield]

There you go again being a child.

It’s just not needed.

Then stop insulting my intelligence!

 

[Nwgs2]

Then stop insulting my intelligence!

You made a clever comment, I only replied.

Seems you can give it “try” but can’t take it. Chin up old bean.