Planning Portal Upgrade - It's Coming!
- Thread starter DevilDamo
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More waste of money.
I sent an application though their online submission system and also attached the documents (site / location plan) to the application.
Had to resend the documents by post over a week later because, either the system doesn't work properly or the staff are technically incompetent. So much for speeding up the process.
They should get rid of it and stick to paper system, at least applicants won't get any false hope about the electronic system working and will save time by sending applications by post.
I sent an application though their online submission system and also attached the documents (site / location plan) to the application.
Had to resend the documents by post over a week later because, either the system doesn't work properly or the staff are technically incompetent. So much for speeding up the process.
They should get rid of it and stick to paper system, at least applicants won't get any false hope about the electronic system working and will save time by sending applications by post.
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I have been submitting applications online via the PP since early this year and not once have I had any problems with the documents/drawing attached and then downloading the other end 
I would never now submit an application manually. The time and money which is saved by using the PP is superb. Especially if/when LA's request additional copies for different deparments within the LA. Likewise with clients, I email them the PP zip file, which contains all the documents/drawings and if they would like hard copies, they ask for them, but it's very rare.
But of course this is my opinion
The PP must be doing something right in being responsible for submitting more around 20,00 applications a month
I would never now submit an application manually. The time and money which is saved by using the PP is superb. Especially if/when LA's request additional copies for different deparments within the LA. Likewise with clients, I email them the PP zip file, which contains all the documents/drawings and if they would like hard copies, they ask for them, but it's very rare.
But of course this is my opinion
The PP must be doing something right in being responsible for submitting more around 20,00 applications a month
Well, I'm glad to hear that the PP works and it isn't a complete waste of time. But it did made me waste my time.
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You did not have to send by post you could have emailed the documents to the council
You get an email receipt as confirmation that the application has been sent to the council, and guidance on what the council does with them and when to expect an acknowledgement of registration. If there is a problem at the council, then they contact you within a few days
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Yes they could have. However, after the first failed attempt in submitting the drawings via the PP, I think they gave up with doing things electronically so reverted back to the old fashioned way
Yes they could have. However, after the first failed attempt in submitting the drawings via the PP, I think they gave up with doing things electronically so reverted back to the old fashioned way
I'm very pro technology and would always make use of it, as it saves time. But I think organisations have found ways to make the process just as slow as post.
I did email the documents to them. But a day or so later it was still not attached to my application, because “the emails go to a different department first” Maybe they can add another email address [email protected], But all emails regarding planning are to be sent to [email protected] so obviously it would take time.
By then I had lost faith in them I send documents by post too.
^woody^ - I never got an email receipt. I sent the documents to planning@ You know the council we are talking about.
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That would confuse the hell out of matters though. That means... if you were to email building regulation documents, they too would be sent to this "other" email address for somebody to then filter to the relevant department? This is just creating more work, which will create more time and a new job for somebody... where the council are (in current conditions) are getting rid of people
If you have planning queries or need to submit planning documents/drawings, then email it to the planning department. Likewise with building control, etc...Woody was referring to the "automatic" email receipt you receive once you have successfully submitted an application online via the planning portal. Some LA's also have an automated email sent if/when somebody emails the planning department with their nominal "Your enquiry has been received and will be dealt with...".
That would confuse the hell out of matters though. That means... if you were to email building regulation documents, they too would be sent to this "other" email address for somebody to then filter to the relevant department? This is just creating more work, which will create more time and a new job for somebody... where the council are (in current conditions) are getting rid of people
Woody was referring to the "automatic" email receipt you receive once you have successfully submitted an application online via the planning portal. Some LA's also have an automated email sent if/when somebody emails the planning department with their nominal "Your enquiry has been received and will be dealt with...".
If you need to send something to Steve, should it be sent to [email protected] or [email protected]?
Yeah I got the planning portal receipt, but that’s a bit pointless, if they say they haven’t received the attached documents. Even though, I could access them fine on my end.
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You weren't implying that though... were you. That's different! You were talking about sending planning documents to a different email address than the general planning address, which would cause a lot of confusion.
Back on the PP upgrade situation, I have just received this email...
Oh here we go. Delaysss
But if they are treating general planning enquiries and enquiries about a submitted application differently then it should be dealt by two different email addresses.
A recorded letter by post will probably get processed in 48 hours. If it takes the same time for an email to be processed, then what’s the point?
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I'm not sure what you're getting at? If you submit a planning application or have a general planning enquiry, they're dealt with by the planning department and normally the admin team, unless it's more specific where an officer has to get involved. If and when your application has been validated and an officer assigned, then yes... you would direct queries to an officer.
Remember, we were talking about submitting an application after the PP didn't transfer the information correctly, which you experienced.
Send an email, sent. Processed soon after. Sending something in the post... takes time to be sent, registered, etc... and not forgetting the time the sender takes to print x number of copies of the documents/drawings, which are to be submitted.
I phoned the general planning enquiry phone number and was told that they don't get the emails directly and that they are passed on to them. So don't know, what their internal system is.
Would be great if the emails were processed soon after. But if it takes 24 hours for someone to read the email and then pass it on to the right department / person, then you have hardly saved any time.
Not to mention if their system is down on that day / week.
By saving time, I don’t mean the hours spent on printing the plans etc. I rather get the application registered asap, because the planning departments do like to site on the application for maximum statuary period allowed (8 weeks I think).
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Well... they don't sit on it. The first 4-5 weeks are when consulations are sent out to neighbours, LA departments for their comment. The last 3-4 weeks is usually allocated for the planning officer to prepare their report and decision. But yes... 99% of the time, you will get a decision the day before it's due to expire.
Don't we all love the planning process though
I just had this one!
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