PLUMBER NOT RETURNING TO FIX HW PROBLEM

[blackbirdxx]

I employed a plumber to diagnose and fix a problem that I have with my hot water circuit.

I have a sealed S plan system with the 2 valves which works fine with the CH but only works intermittently with the HW. The plumber checked the valve and diagnosed the problem as the programmer so returned and replaced it. I paid the outstanding balance when he left expecting the problem to have been sorted. Unfortunately, it appears that I have exactly the same intermittent problem I had before the programmer was replaced. I have contacted the plumber a couple of times over the last 3 weeks to return and fix the problem but his return emails now seem to have stopped. It is apparent to me that the programmer was OK all the time and the probable cause of the HW problem is the cylinder thermostat. I'm hoping the plumber will still return but the longer I don't hear from him the more unlikely this will be.

I need advice. What course of action should I take now?

 

[ianmcd]

And what happened with the reverse circulation issue ?

 

[Terrywookfit]

More likely that the motorised valve is faulty. Cylinder stats rarely fail.

 

[blackbirdxx]

And what happened with the reverse circulation issue ?

Reverse circ prob has been pushed back to builder to sort now that the problem has been acknowledged.

More likely that the motorised valve is faulty. Cylinder stats rarely fail.

The HW valve was replaced in the first instance. It would be unfortunate to have had 2 faulty valves but this does happen I guess. The valve does seem to power up and work though. Can only be the cylinder stat now, can't it?

 

[blackbirdxx]

My question is how should I deal with the plumber now. Basically, I've paid him to fix the problem, the problem still exists and he's not coming back.

 

[Terrywookfit]

Delete his details and move on!
Lots of "Ham Shankers" out there

 

[blackbirdxx]

Trouble is I'm out of pocket by a fair amount of money and the problem still isn't fixed...

 

[sxturbo]

Trouble is I'm out of pocket by a fair amount of money and the problem still isn't fixed...

You can't force him to come back. Only option would be the small claims court.

I can't imagine you paid him enough to make it worthwhile going through that..

 

[dilalio]

@blackbirdxx thing is, there are always 2 sides to a story and we are only reading yours!
"we" being either 'professional plumbers', 'disgruntled customers of plumbers", "armchair/keyboard warriors" or "genuine diy-ers seeking advice".
Wrong audience for the advice you need IMO.