Dear all
i was hoping i could get some advice from you guys. The nightmare bathroom i;ve been working on is finally complete. However yesterday the woman asked me to move up a mirror cabinet about 6 inches. I took the unit down a couple of times to mark up the holes properly. I was very careful when taking it down and moving it around. I placed it on a couple of dust sheets.
I then put it back up onto the wall in the correct position, and screwed it in. I then noticed that in the bottom left corner, a small area of mirror was missing, about 1 cm wide, 4 centimetres up. I couldnt figure out what had happened so looked around on the floor and found the missing peice which had broken/cracked off. Now i know i was very careful when moving this around so was surprised it was damaged.
The only thing i can assume is the customer had previously knocked it and weakened it, or its a poor quality mirror, as considering how i was moving it around and placing it on the floor, it was not put down with enought force to break a small bit of the mirror off.
However the customer noticed and i advised her i dont see how it was damaged as i was very cautious moving it around. She asked if i had dropped it and i said no.
What should i do from here? The mirror cabinet costs £100. She still owes me £50. Should i contact the company and complain about the poor quality of material and send it back? Or do i accept full responsibility and pay the customer for the damage? Or do i refuse to pay her anything based on the fact i dont feel i did anything to damage it in the first place?
i was hoping i could get some advice from you guys. The nightmare bathroom i;ve been working on is finally complete. However yesterday the woman asked me to move up a mirror cabinet about 6 inches. I took the unit down a couple of times to mark up the holes properly. I was very careful when taking it down and moving it around. I placed it on a couple of dust sheets.
I then put it back up onto the wall in the correct position, and screwed it in. I then noticed that in the bottom left corner, a small area of mirror was missing, about 1 cm wide, 4 centimetres up. I couldnt figure out what had happened so looked around on the floor and found the missing peice which had broken/cracked off. Now i know i was very careful when moving this around so was surprised it was damaged.
The only thing i can assume is the customer had previously knocked it and weakened it, or its a poor quality mirror, as considering how i was moving it around and placing it on the floor, it was not put down with enought force to break a small bit of the mirror off.
However the customer noticed and i advised her i dont see how it was damaged as i was very cautious moving it around. She asked if i had dropped it and i said no.
What should i do from here? The mirror cabinet costs £100. She still owes me £50. Should i contact the company and complain about the poor quality of material and send it back? Or do i accept full responsibility and pay the customer for the damage? Or do i refuse to pay her anything based on the fact i dont feel i did anything to damage it in the first place?
