Pyronix Enforcer external bell tamper alert.

[PhilEdT]

Hello all, I have a Pyronix Enforcer alarm system that has been professionally installed and maintained. It's 5 years old.

Pyronix don't seem to be answering the phone these days, so I thought I'd post here.

Recently, the tamper alert for the external sounder went off.

Under the instructions of the maintenance company, I've disconnected the siren from the control panel (wireless). The company said that should stop the tamper alarm for now, until he comes round to look at it.

He said that it could just be the tamper button wearing out, due to wear and tear. He gave the option of just disconnecting the tamper button and therefore getting more life out of the siren. It has to be inspected first of course.

So I've got a few questions here;

1) Should disconnecting the external siren from the control panel, also switch off the tamper alarm?

2) Whats the life expectancy of these sirens? 5 years seems a bit short.

3) If its just the tamper button and its disconnected, are more things likely to go wrong with it, and its therefore better to get a new one?

Thanks in advance.

 

[sparkymarka]

It’s not down to wear and tear as once it’s closed ....that’s it , there has been issues with the microswitches on the bell boxes and they only cost a couple of £ to replace ....I would have though a cheap item like this would be covered under your maintenance...

 

[PhilEdT]

It’s not down to wear and tear as once it’s closed ....that’s it , there has been issues with the microswitches on the bell boxes and they only cost a couple of £ to replace ....I would have though a cheap item like this would be covered under your maintenance...

It was installed by a different company, that have now closed down. The maintenance agreement doesn't cover parts/batteries unfortunately.

Company said that the microswitch isn't replaceable and that 5 years has been a good lifespan...

 

[Handymanjo]

Microswitch is simple click out old switch and click in new microswitch.
Does not need new bell box,but would replace batteries while up ladder as they are 5 years old

 

[PhilEdT]

Just reading here that the life expectancy of the box is 3 years, can't find any info on the module itself. Getting confusing... Wish Pyronix would pick up the phone.
https://www.pyronix.com/wp-content/uploads/sites/2/2017/10/downloads/23.pdf

 

[sparkymarka]

And what is pyronix going to tell you different from we have told you ? ....life expectancy is the battery pack ...
As for what your maintenance company is telling you ....either they are clueless or having your pants down

 

[DIYSOS2018]

Just reading here that the life expectancy of the box is 3 years, can't find any info on the module itself. Getting confusing... Wish Pyronix would pick up the phone.
https://www.pyronix.com/wp-content/uploads/sites/2/2017/10/downloads/23.pdf

Pyronix don’t support end users, their support line is for registered installers

You’ve got options here