Reposition BT master socket...

[Robbox]

I've seen guides out there for repositioning the master socket without breaking any laws. But the guides I have seen only seem to show two wires going into the master socket. My socket has three. It's FTTC broadband.
Can someone give me a blow by blow guide?
Cheers

 

[Budnzeus]

There should only be a one pair cable coming in from outside. This will be coloured probably blue with white on it and white with blue on it.

 

[Europlex]

Whatever you are looking at in this junction box just extend it all to the new position. Don't worry what the wires are for just do it. If it something does not work correctly when you have done, you have made a mistake.

Suggestion, take photographs of the connections before you start, easy then to put right if you make a .oc. .p

 

[PBC_1966]

There should only be a one pair cable coming in from outside. This will be coloured probably blue with white on it and white with blue on it.

Orange & white if it's the newer external drop wire running directly into it.

A picture showing what you already have might help.

 

[Robbox]

OK, I apologise for confusing anyone here. Just after I made the post I went to take a photo of the three wires, but my internet went down before I could upload a pic or correct my post. Basically the three wires are going to another phone socket in another room. I don't know if was a BT engineer who did this. There is a dual socket faceplate over a regular BT master socket. The external black cable comes in to the BT socket and is connected as it should be.
I don't expect anyone can answer a second question about our broadband, but we recently moved into this house and ordered fibre broadband. After about a week or so, it stopped working, it couldn't sync is what Plusnet told us. Then after a day or two it would reconnect. They sent out an engineer yesterday and it started working again, but then I had to disconnect the router for some reason and it couldn't reconnect. We have another engineer coming tomorrow.

 

[unclebob1]

Re the bb, if I understand correctly it's fiber to the cabinet and copper wire to the house? The copper wire may have corroded at a joint outside at bt side... Does your landline telephone crackle at all?

I had an issue in the past where the landline crackeled to the point where you could not hear anyone on the other end, then went dead one day. Bt were called but by the time they arrived, it was working again. Luckily the engineer looked anyway and found that almost half of the connectors in the box on the street had water in them, when it rained the box flooded, caused problems, and then drained away. Didn't notice any issues with bb before, but seemed to be faster once he remain the joint and sealed the box correctly!

 

[Robbox]

Engineer just spent an hour here. Checked line no errors, ports correct etc. Modem still flashing no broadband connection. So he went to the street cabinet, checked the ports were correct and simply lifted the wires then put them back....he came back to check our end again and the modem had found sync! He thinks its a faulty modem now.

 

[TonyW2]

The orang,blue,white thin wires are the cable from the master to an extension. They will need to be retained if you wish to keep the extension.
To move the master, you need to open the socket and gain access to the incoming connection.(You said this was a black BT cable. There will be a pair from within it connected.) You then need to move or extend the incoming cable to the posiotieo where you want the master.